It's fun to work in a company where people truly BELIEVE in what they're doing!

WHAT YOU WILL DO

• Develop the Food Service channel strategy and joint business plans for all key account segments.
• Own sales, volume, net revenue and profitability targets by customer and segment.
• Lead the total QSR portfolio, aligning head office agreements with franchise and outlet execution.
• Build account plans for Hotels, Canteens, Leisure and Entertainment, Manufacturers and Delis.
• Build senior relationships with procurement, culinary, operations and technical decision makers.
• Negotiate tenders, supply agreements and trading terms within approved commercial guidelines.
• Execute pricing and pack strategies that meet customer usage needs and protect margins.
• Grow account penetration through new listings, menu applications and wider outlet coverage.
• Work with the technical teams on menu solutions and manufacturer product specifications.
• Coordinate product trials, customer approvals and launches with relevant internal teams.
• Partner with Marketing on segment promotions and measure return on investment.
• Align customer, distributor and supply teams to improve availability and delivery service.
• Lead demand forecasts, including menu changes, seasonal demand and new outlet openings.
• Track customer profitability and trade spend and agree corrective actions with Finance.
• Run customer business reviews and resolve service issues to strengthen retention and satisfaction.
• Analyse account performance and competitor activity to identify growth opportunities.
• Coach Customer Managers and Sales Operations teams in Food Service account management.
• Lead weekly performance reviews and hold teams accountable for customer execution.
• Manage team development, resource planning and expenses within approved budgets.

WHAT YOU’LL BRING TO THE TABLE

Competencies

• Influencing Others: Build senior customer partnerships and negotiate with procurement and operations teams.
• Owning It: Take accountability for account profitability, service delivery and commercial commitments.
• Developing Myself and Others: Coach teams in consultative selling and account execution.
• Staying a Step Ahead: Translate customer, menu and segment trends into product and growth opportunities.

Experience

• Over 7 years’ customer / key account / sales management experience within FMCG.
• Food Service key account experience across QSR and the wider portfolio, including hospitality, contract catering, manufacturers and delis.
• Commercial finance skills covering tenders, trade budgets, account profitability and demand forecasting.
• 3 or 4 year Diploma/Degree in Business Management or similar.

WHAT YOU WILL BE MEASURED ON

• Account growth, new listings and outlet penetration by segment.
• Customer profitability, retention and satisfaction.
• Net sales, volume and price realisation vs budget.
• Team performance and capability development.
• Contract execution, service levels and forecast accuracy.
• Trade spend vs budget and promotional return on investment.
• Timely joint business plans and delivery of agreed customer milestones.

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In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.