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Job Description

About Telstra

We're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint.

Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

About the Team 

Make a difference

People, Culture and Capability - WoW, Program Delivery & Change Chapter Area oversees Telstra's program delivery and change management functions.​

The Change Senior Specialist will collaborate with leaders to strategize change plans, conduct impact assessments to understand how changes affect individuals, and create detailed change and communication plans. You will oversee the implementation of these strategies, ensuring sustainable integration, and manage the end-to-end process from planning through embedding changes into routine operations.

Focus of the Role

As a Change Senior Specialist, you will design, develop, execute, and report on change management plans for Telstra. Your interpersonal skills will help you engage with various internal and external stakeholders to deliver change initiatives on time and within budget. Your role is crucial in ensuring a positive experience for our customers and business.

This is a permanent, full-time opportunity within our Change Practice, supporting projects ranging from people and culture initiatives through to large-scale technology and business transformation programs.

What you'll be doing

• Lead and deliver end-to-end change management activities across a range of business and technology projects.
• Develop and implement change strategies, stakeholder engagement plans, communication plans, and adoption approaches.
• Partner with project teams and business leaders to embed sustainable change outcomes.
• Influence and engage stakeholders at all levels to build commitment and readiness for change. 
• Identify and manage change risks, barriers, and adoption challenges.
• Support initiatives ranging from smaller business projects through to enterprise-wide transformation programs.
• Work autonomously in complex and sometimes ambiguous environments while maintaining a strong focus on outcomes.

About you

To be successful in the role, you must have a strategic mindset, strong analytical capabilities, and the ability to drive transformational change. You have expertise in: 

• Demonstrated experience as a Senior Change Specialist, Change Manager, or equivalent role.
• Strong experience delivering end-to-end organisational change across multiple project types and business functions.
• Proven ability to work independently and manage competing priorities.
• Excellent stakeholder engagement, influencing, and relationship management skills.
• Experience supporting both business and technology transformation initiatives.
• Strong problem-solving capability and ability to navigate complex organisational environments.

Working at Telstra

This role offers flexible hybrid working arrangements and can be based in any major Australian location. While location is flexible, you'll be supported by a nationally distributed team that values collaboration, flexibility, and connection.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you! 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.