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The University of Miami/UHealth Department of Physical Therapy has an exciting opportunity for a full time Clinical Business Operations Representative 2 to work in Doral, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS
1. Assists the department in managing expectations surrounding pre and post patient care.
2. Obtains or reviews all patient demographic information, insurance information and referral numbers.
3. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
7. Provides coverage for responsibilities of co-workers when assigned or as need arises.
8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
9. Maintains confidentiality of all information.
10. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license

• Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

DEPARTMENT ADDENDUM

Department Specific Functions

1. Monitor and operate scheduling system (Cadence) for the satellite Physical Therapy clinics in conjunction with department referral work-queue and wait list to ensure timely processing of referrals across all satellites.

2. Facilitate episode-of-care follow-up appointments as per plan of care recommendations and insurance plan benefits and limitations.

3. Delivers quality customer service by answering incoming phone calls and contacting patients to communicate appointments, scheduling specifics, and general patient instructions for the department of Physical Therapy

4. Screens and verifies information to ensure accuracy when scheduling appointments.

5. Ability to manage high call volumes and ensure best possible customer service.

6. Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.

7. Provide relief coverage at various satellites in the event of support staff shortage.

8. Assist Patient Access and CIV with patient insurance verification, authorization, and re-authorization.

9. Serve as a resource to assist in training and departmental orientation for new incoming staff.

Department Specific Qualifications

• High school diploma or equivalent , some college in a related field is preferred.

• Good verbal and written communication skills.

• Good interpersonal skills to interact with patients.

• Bilingual English & Spanish preferred.

• Minimum of 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Demonstrates punctuality, reliability, and accountability in daily responsibilities.

• Maintains respectful and professional communication with patients, families, and team members.

• Accepts feedback constructively and seeks guidance when needed.

• Aligns with organizational goals and directives

• Adheres to institutional policies, ethical standards, and patient confidentiality.

• Displays a positive attitude and willingness to learn in a team environment.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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