Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

Job purpose

The Catering Manager is mainly responsible to increase the operational efficiency of their respective country station. Ensures safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out any supervisory responsibilities in accordance with company's policies and applicable laws.

Duties include, but not limited to:

• Maintain constant communication with Cluster GM, management, staff, and vendors to ensure proper operations of the organization
• To develop short- and long-term goals and strategies in collaboration with the Cluster General Manager and ensure implementation
• Develop, implement, and maintain safety and quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• To analyze operating costs and sales reports every month from data in the monthly accounts to determine strategy for controlling costs, reducing wastage and improving productivity
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems

• Conduct budget reviews and report cost plans to upper management

• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site

• To assist the HR Lead with Track staffing requirements, hiring new employees as needed

• To assist the HR Lead to ensure that there are appropriate HR systems in place and implemented as per Company requirements

• Update business acumen by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, etc

Additional functions to be performed as needed:

• Oversee materials and inventory management

• Communicate all operating policies and/or issues at department meetings

• Review and approve all operational invoices and ensure they are submitted for payment

• Track vendor pricing, rebates and service levels

• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Qualifications & Skills

• Bachelor’s degree in operations management, business administration, or related field

• 8+ years’ of proven experience in an operations management position and Airline, Airline Catering, Industrial Catering, Airport Dining Operations industry preferred

• Knowledge in international business operations

• Possess a sharp business mind and proven success managing multiple departments toward maximum productivity  

• Proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team

• Strong budget development and oversight skills

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Highly trained in conflict management and business negotiation processes

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) etc.

• Able to communicate in English orally and in writing.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!