JOB RESPONSIBILITIES

Organization & Time Management

• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Demonstrated ability to prioritize work, meet deadlines, and adapt to changing needs.
• Ability to read and interpret Banquet Event Orders (BEOs) and daily work sheets; proactively seek clarification to ensure successful event execution.

Professionalism & Accountability

• Demonstrates initiative, sound judgment, professionalism, diplomacy, and tact.
• Reliable attendance and punctuality.
• Accepts responsibility for actions, follows through on commitments, and maintains high-quality work standards.
• Professional attire and physical presentation

Customer Service

• Provides excellent customer service with a positive, patient, and professional approach.
• Identifies customer needs and responds appropriately, escalating concerns when necessary.
• Supports customer satisfaction by recommending services or solutions that meet organizational and client needs.

Communication

• Communicates clearly, professionally, and effectively with customers, leadership, coworkers, and support teams.
• Adapts communication style to meet the needs of diverse audiences and situations.
• Collaborates effectively across departments to ensure successful event execution and outstanding customer service.

Physical Requirements

• Ability to stand and walk for the majority of the shift.
• Ability to push, pull, load, unload, and transport equipment and supplies throughout a large service area.
• Ability to lift and move items weighing up to 60 pounds.

Work Style

• Maintains a positive attitude and demonstrates enthusiasm for serving customers and supporting team goals.
• Able to work independently while contributing to a collaborative team environment.
• Maintains flexibility and composure in a busy, service-oriented setting.

JOB QUALIFICATIONS

• Preferred: High school diploma or equivalent
• Preferred: 6 months Banquet service specifically in a conference center, hotel or formal setting
• Minimum Required: 1 year work experience in service industry, prefer in food service related area

Primary Location

Schedule

Shift

Department

Employee Status

FTE

Weekly Hours

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability