Casualty Specialist III

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

The ideal candidate possesses advanced technical expertise in coverage analysis, liability assessment, reserve management, litigation strategy, and claim resolution. Working independently and exercising a high degree of judgment, the Complex Claims Director partners closely with insureds, brokers, underwriters, defense counsel, and senior business leaders to develop effective claim strategies, mitigate risk, and achieve timely, cost-effective outcomes. This role serves as a technical leader within the claims organization and is expected to provide insight, guidance, and strategic direction on high-profile and complex matters.

What you need to know:

As a Claims Specialist III, you will manage and investigate moderate-complexity general liability and trucking liability claims, including litigated bodily injury and property damage exposures. This role is responsible for delivering timely, fair, and cost-effective claim resolutions while ensuring compliance with company standards, industry best practices, and client service expectations.

Key Responsibilities

• Investigate, evaluate, and manage general liability, commercial auto, and trucking claims, including bodily injury, property damage, and litigation-related exposures.
• Conduct timely and thorough investigations, including analysis of accident reports, witness statements, police reports, medical records, driver qualification files,
• Develop and execute strategic action plans designed to achieve prompt and cost-effective claim resolution.
• Coordinate and direct independent adjusters, accident reconstruction experts, and other vendors while effectively managing expenses.
• Analyze policy coverage and identify coverage concerns involving commercial auto, trucking, and general liability exposures; prepare coverage position letters and collaborate with coverage counsel as needed.
• Evaluate liability, damages, and litigation risk, including comparative negligence and exposure analysis for transportation-related losses.
• Partner with defense counsel to develop litigation strategies, monitor case progress, and drive favorable outcomes.
• Maintain accurate and timely claim documentation, including clear analysis of coverage, liability, damages, reserves, and resolution strategies.
• Manage claim diaries and meet all service, compliance, and reporting requirements.

What You'll Bring

• 3+ years of General Liability, Commercial Auto, or Trucking Liability claims experience, including litigated bodily injury claims.
• Experience handling transportation, commercial trucking, fleet, or motor carrier claims, including moderate-to-severe injury exposures.
• Working knowledge of trucking and transportation regulations, including familiarity with FMCSA requirements a plus.
• Demonstrated ability to evaluate liability, damages, and complex coverage scenarios and negotiate effective claim resolutions.
• Strong litigation management skills and experience working with defense counsel, experts, and other claim professionals.
• Effective decision-making and analytical skills, with the ability to assess exposure and establish appropriate reserves.
• Proven ability to manage competing priorities and perform effectively in a flexible work environment.
• A continuous-improvement mindset with the ability to leverage technology and data to improve claim outcomes.
• Excellent communication, negotiation, organizational, and relationship-management skills.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Multi State licensing a plus.
• Ability to obtain and maintain required multi-state adjuster licenses within six months of hire.

The ideal candidate brings a strong background in commercial auto and trucking claims, thrives in a fast-paced environment, and has experience handling claims involving motor carriers, fleet operations, transportation litigation, and complex bodily injury exposures. They are comfortable partnering with clients, defense counsel, and experts to drive optimal claim outcomes while providing exceptional customer service.

Ready to take your career to the next level? We would love to hear from you.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].