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This position will provide diverse case management to veterans experiencing disability, justice involvement, poverty, and/or homelessness enrolled in our employment programs. Services for participants include coordination of vocational and pre-employment individual and group services along with Employment Development Specialist. A widely varied resource/referral knowledge to support participants identify job goals, execute effective job searches, obtain suitable and appropriate employment, and retain employment over time. This position will also facilitate quarterly needs assessment to alleviate barriers to employment.

Primary Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Serve as Case Manager within the employment team, working with participants to provide an array of services and referrals to best meet participant needs.
• Provide support and advocacy services for participants to maintain access to public benefits and/or community resources.
• Educate individuals on how income may affect other human service benefits they may receive.
• Assist participants navigate any barriers that arise: a missed court date, an active warrant, loss of personal belongings, etc. and support them through the process of addressing these hurdles. Complete all documentation and data entry as required in a timely manner.
• Act as the team’s intake professional, being the first point of contact; creating files in databases, conducting initial assessments, and setting out the case management plan. Updating the file as milestones are met, or as new needs arise. Work collaboratively with a wide variety of constituents and adjusts to multiple demands and shifting priorities.

Additional Duties and Responsibilities

• Develop a good rapport with participants and understand hurdles caused by or exacerbated by disability, justice involvement, poverty, and/or homelessness.
• Utilizing trauma informed practices, connecting participants to resources relevant to the individual.
• Assist participants in developing money management and budgeting skills.
• Assist participants in developing technological literacy skills.
• Assist participants navigate concrete and social issues that may impede their ability to work.
• Attend applicable staff and community meetings.
• Performs other duties to include jobsite coverage as assigned by management.

Qualifications: Education, Experience and Certifications

• High school diploma or general education degree (GED) and 2 years’ experience in case management required.
• The candidate for this position should have considerable experience in crisis intervention, trauma informed care practices, supporting individuals experiencing poverty, homelessness and disabilities as they strive to obtain and retain employment, money management, benefits assistance issues, an understanding of mental illness, and how these influence employment situations.
• Veterans are highly encouraged to apply and preferred.

Knowledge, Skills and Abilities

• Excellent Microsoft Office skills, especially Excel, Outlook, and Word
• Ability to work in multiple databases, and proficient in data entry
• Excellent communication skills (written and verbal), grammar, and reasoning skills
• Understanding of the socioeconomic conditions that impact conditions for people experiencing homelessness, justice involvement, disability, and severe poverty
• Ability to handle confidential and sensitive information without breach
• Personal commitment to working within an integrated services model, with emphasis on employment as a key component to ending poverty and homelessness.
• Ability to cultivate strong working relationships with community resources.
• Knowledge of applying for all public benefits available in the state of Colorado.
• Knowledge of community resources available to participants such as food banks, healthcare options, linkage to housing, etc.
• Ability to connect participants to any other services they may need in the community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment will be a combination of being in a temperature-controlled office environment and out in the field in Colorado weather. While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include close vision, distance vision, and ability to adjust focus.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information