DUTIES

SUMMARY

The Enhanced Care Management (ECM) Care Manager supports individuals and families in addressing their health and care management needs. The Care Manager uses independent judgment and discretion to provide direct services including case planning, advocacy, outreach, and home visitation activities for children and families in collaboration with a team.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50% of their time on these duties.

• Outreach to potential members from a call list (MIF), inform them of the program and its benefits, and enroll them in services.  Outreach includes phone calls, in-person visits, letters, emails and text messages. 

• Complete CII’s intake forms and a comprehensive assessment, care plan, and Health Risk Assessment (HRA) Ensure goals of individuals from care plan are being met

• Serve a liaison between member, healthcare team, and other community resources.

• Link family to relevant and requested community resources

• Assist member and their support system with health literacy 

• Provide health promotion and self-management training.

• Advocate on behalf of member with healthcare professionals and community programs.  

• Identify community resources for member via internet research, community directories, and/or their fellow staff members

• Accompanies ECM members to office visits, as needed and according to applicable guidelines.

• Monitor treatment adherence and informs teams of any changes or lack of adherence.

• Arrange transportation as needed

• Ensures all client files are accurately and completely maintained.

• Establishes and maintains rapport and effective working relationships with children and families and works effectively within CII and social work community at large.

• Uses independent judgment and discretion to identify client’s needs and provide community referrals to client and others.

• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.

• Ensures accurate and timely completion of outcome and evaluation testing and reports required by the program.

• Travels extensively within LA County and on occasion, beyond LA County.

ADDITIONAL DUTIES

• Conducts intake interviews to gather information and completes required paperwork.

• Attends educational workshops reviewing professional publications, establishing personal networks, benchmarking state-of-the art practices, and participating in in-service programs.

• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.

• Provides transportation to clients based on needs to various appointments. Other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• 2+ years experience providing case management in an intensive level program.

• Bachelor’s degree in Social Work, Health, Public Health, or a related field with relevant work experience

• Background in health care services and/or public health

• Possess the ability to engage and connect with diverse population including but not limited to individuals experiencing homeless, at-risk for homelessness, and under-resourced communities, persons with mental health and substance abuse disabilities

• Comfortable with conducting outreach virtually, in-person, and by phone, including making cold calls

• Detailed oriented – can complete the necessary paperwork (intake forms, Health Action Plan, etc.)

• Available to work evenings or weekends, as needed

OTHER QUALIFICATIONS

• Has knowledge of and possesses strong engagement skills as well as crisis and de-escalation skills to provide quality care and services to clients and families.

• Reliable transportation

• Possesses a valid driver's license and state-required auto insurance.

• Spanish / English bilingual preferred.

• Ability to handle confidential information. 

• Strong interpersonal skills and critical thinking abilities

• Able to work independently and take initiative

• Establish and maintain effective working relationships with those contacted in the performance of required duties

• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.

• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.

• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Excellent verbal and written communication skills.

• Punctual and dependable attendance.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

COMPUTER SKILLS

• Must have intermediate knowledge of computer programs in a Windows environment.

• Database software

• Proficient in Electronic Health Records System

VISION REQUIREMENTS

• No special vision requirements.

NOISE LEVEL

• Moderate noise

REQUIRED TRAINING

• New Hire Orientation

• Mandated Reporter

• WRAP program only – Wraparound basic training

• Family Preservation program only – Family Preservation basic training

• AB-1343: Sexual Harassment Prevention training

COMPENSATION:

In accordance with California law, the expected pay range for this position is included in this posting.  The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS: 

• Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year 

• Excellent medical, dental, and vision insurance for eligible employees and qualified dependents

• 403b Retirement Plan with employer contribution for eligible employees

• Up to $4,500 in tuition reimbursement per calendar year

• Eligible for the Public Service Loan Forgiveness program 

• Flexible Spending Account (FSA) & Health Savings Account (HSA)

• Employer paid Life and AD&D Insurance 

• Voluntary Supplemental Insurance 

• Opportunity for growth & advancement 

• Professional development & continued training 

• Team building & bonding through company sponsored events & activities

CONTINGENCIES: 

• Influenza immunization or declination

• COVID-19, MMR and Tdap immunizations

• Education verification

• Reference check

• Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services 

• Drug and alcohol screening

• Tuberculosis screening