Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Care Management Assistant - Lorain Hospital

Shift/Schedule

• Part Time - Scheduled for 24 Weekly Hours
• Shift Times - Days/Afternoons
• Weekends & Holidays - Rotating/As Needed

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Primary Function/General Purpose of Position

The Case Management Assistant supports the Integrated Case Management staff by providing clerical support for the department's Case Managers and Social workers. These tasks include but are not limited to: issuing Medicare Important Message letters, printing, faxing and distribution of various reports, mail management, and phone message retrieval.

Essential Job Functions

• Assists in issuing Medicare Important Message letters after communication and prioritization with CM staff
• Communicates Medicare Rights to patients and their family members if applicable
• Assists in the Livanta appeals process which includes printing & faxing patient chart information
• Documentation of actions in the EMR
• In collaboration with the Case Manager and Social Worker assists with faxing, mail management, phone message retrieval, and other office tasks as assigned.
• Provides updates on approvals/denials to Case Managers and Social Workers as information is received from commercial payers
• Prints and distributes CarePATH reports on request
• Complete insurance precerts

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

HS Diploma/GED (required)  

Associates Degree (preferred) 

Work Experience

Previous healthcare experience with knowledge of patient discharge planning procedures (required)

Training

EPIC Electronic Health Record (preferred)

CarePATH (preferred)

Working Conditions:

This section addresses the physical environment in which the employee will perform the work.  Please identify ALL working conditions that apply to the role.

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be exposed to human blood and other potentially infectious materials.* 
• May have periods of constant interruptions.
• Prolonged periods of working alone.
• Other: Must be able to work overtime as required

*Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

• Care Management
• Discharge planning
• Mail management
• Analyzing data or information
• Scheduling
• Basic computer skills
• Communication skills - verbal and written
• Interpersonal skills
• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Task management
• Teamwork
• Time Management
• Active listening
• Relationship building

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.