Job Description

Position Summary

The Campus Police Dispatcher is a critical first point of contact for emergency and non-emergency requests. The position assesses, prioritizes, documents, and communicates information; dispatches resources; maintains situational awareness; and supports the safety of the campus community and responders. The employee exercises sound judgment, follows policy and protocols, protects confidential information, and performs effectively in a continuously operating public safety communications environment.

Essential Duties and Responsibilities

• Receive and process emergency and non-emergency calls, alarms, radio traffic, text contacts, and other authorized communications; quickly verify location, nature, priority, hazards, involved persons, and response needs.

• Dispatch campus police and coordinate fire, emergency medical, municipal police, emergency-management, University, facilities, residential, event, and other partner resources.

• Maintain officer status, location, welfare, assignments, and required safety checks; immediately escalate emergency traffic and responder-safety concerns.

• Operate department radio, telephone, records, alarm-monitoring, emergency-notification, access-control, camera, and related systems; monitor elevator, intrusion, fire, access, camera, and Rave Guardian or successor alerts.

• Create accurate, complete, timely, and legally defensible incident and activity records using approved classifications, timestamps, dispositions, and narratives.

• Initiate authorized mass notifications through Rave Guardian as directed and maintain situational awareness during routine operations, special events, critical incidents, severe weather, evacuations, shelter-in-place actions, and continuity events.

• Provide calm, clear, courteous service to students, employees, visitors, vendors, and callers with differing needs; use approved de-escalation and crisis-communication techniques until responders arrive or the call is transferred.

• Protect criminal justice, personal, student, medical, security-sensitive, password, and system-access information in accordance with law and policy.

• Promptly report suspicious system activity, outages, cybersecurity concerns, equipment failures, and other conditions affecting operations.

• Follow the chain of command, directives, post orders, mutual-aid procedures, emergency plans, and supervisory instructions.

• Support shift briefings, quality assurance, drills, training, accreditation, records retention, and after-action improvement; maintain a secure, ready workspace, equipment, references, and shift documentation.

• Perform assigned front-desk, temporary parking authorization, facilities-notification, and other duties consistent with departmental needs.

Minimum Qualifications

• High school diploma or equivalent; relevant postsecondary education or public safety, security, communications, customer service, or emergency-management experience preferred.
• Minimum of one year of experience in public safety dispatching, emergency communications, security communications, call-center operations, or a closely related field. Prior police, fire, EMS, or 9-1-1 dispatch experience is preferred.

• Clear, professional oral and written English communication; additional language capability desirable.

• Ability to type and enter data accurately, read maps and building information, operate multiple applications, and manage simultaneous tasks.

• Ability to obtain and maintain required certifications, authorizations, background clearances, and system-access credentials, including applicable criminal justice information-system requirements.

• Ability to work rotating shifts, nights, weekends, holidays, overtime, emergency call-ins, and extended assignments as required.

• Reliability, discretion, integrity, sound judgment, and composure in urgent or emotionally demanding situations.

Core Competencies

• Emergency call processing, radio dispatch, and responder-safety awareness

• Accurate documentation, attention to detail, prioritization, decision-making, and multitasking

• Calm, respectful, trauma-informed, culturally responsive communication; de-escalation, active listening, and customer service

• Technology proficiency, cybersecurity awareness, confidentiality, teamwork, accountability, adaptability, and continuous learning

Training and Performance Expectations

Employees must complete initial and ongoing training, demonstrate agency-specific competencies, maintain required proficiency, and participate in continuing education. Training includes legal concepts, interpersonal and accessible communication, communications technology, call processing, records, radio operations, incident coordination, critical-incident response, responder safety, stress management, and wellness. Performance may be assessed through observation, records review, quality assurance, testing, drills, and coaching.

Working Conditions and Essential Functions

This essential, safety-sensitive position operates continuously and commonly requires prolonged sitting, use of multiple displays, sustained concentration, frequent interruptions, exposure to distressing information, and rapid transitions between routine and critical incidents. Regular, reliable attendance is essential. Reasonable accommodations will be considered in accordance with applicable law.

Administrative Statement

This description summarizes principal duties and qualifications and is not exhaustive. Duties, technologies, schedules, reporting relationships, and training may change with operational needs, law, University policy, and recognized public safety communications practices.

Department

Campus Police Field Office - Dispatch

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $41,400.00 - $55,200.00. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at:

Benefits Guidebook

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. 

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.

Jeanne Clery Disclosure: 

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.