Sobre este puesto de Call Center Rep: Lab en Advocate Health
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
6am - 2:30pm, working every 4th weekend, rotating holidays
Pay Range:
$21.85 - $32.80Major Responsibilities:- Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
- Performs outbound telephone calls to clients following client service procedures. This includes client follow-up on all past due balances.
- Ensures rapid and appropriate complaint resolution and documentation.
- Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts.
- Documents and updates Business Office system with all information received and actions taken.
- Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts.
- Assists with the development and maintenance of Client Service policies and procedures.
- Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff.
- Applies all incoming cash to client accounts.
- Instructs students and new caregivers as assigned.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 2 years of experience in client service in an insurance, utility or health care organization, particularly with handling inbound & outbound telephone support.
Knowledge, Skills & Abilities Required:
- Medical billing experience preferred.
- Excellent human relations skills.
- Strong analytical and organizational skills.
- Excellent oral and written communication skills as well as the ability to deal with many details pertaining to an issue.
- Computer experience with laboratory information systems, Windows, database, and word processing preferred.
- Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts including industrial clients, physicians, patients and the community.
- Demonstrates good decision-making skills.
Physical Requirements and Working Conditions:
- Ability to use the telephone effectively with a clear speaking voice and a courteous manner.
- Operates all equipment necessary to perform the job including personal computers, printers, faxes, and telephones.
- Ability to deal with high levels of job-related stress.
- Must be willing to handle potentially hazardous and/or infectious materials.
- Must possess good command of the English language with the ability to analyze written, spoken, and visual material.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
