Job Description

Customer to Customer (C2C) Manager

Full time

Derby

What you will be doing:

An exciting opportunity for you to join the Trent XWB Value Stream as a Customer to Customer Manager is now available. 

The Trent XWB Value Stream is at the heart of one of the most successful widebody aircraft programmes in modern aviation. The Trent XWB engine family is the exclusive powerplant for the Airbus A350 family, providing industry-leading efficiency, reliability and long-range capability.

The Trent XWB value stream is responsible for the delivery of a large portion of Civil Aerospace profit which is generated by performing maintenance shop visits for our Customers. As we enter a sustained period of growth, shop visit volumes are forecast to increase materially over the next three years. By 2028, Trent XWB is expected to represent approximately 40% of all MRO events across the business. The volume of shop visits that we perform in any year is directly linked to the length of time that engine spends in the shop – less time in shop = more shop visit events.  The C2C manager is responsible for leading a cross functional IPT of Aftermarket Ops, Value Stream and our global network of overhaul bases to reduce the time taken in shop, improve our operational performance and deliver our financial commitments.

Responsibilities:

C2C Ownership and Improvements:

• Develop the 5-year vision & policy for Customer to Customer value stream management for Trent XWB through integration with Product Service Manager & Fleet Planning Manager.
• Own and integrate Value Stream governance for Aftermarket performance.
• Drive risk and readiness activities to ensure alignment to strategic plan.
• Provide insights to the business on C2C performance, existing constraints and help identify fixes.
• Programme manage and deliver C2C/process improvements (individual projects e.g. RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan).

Drive TRT reduction:

• Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan.
• Work with Programme Leads for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases.
• Be the customer of the TRT burndown plan (overhaul bases to own plans).
• Agree TRT reduction targets through L1 TRT governance. Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO.
• Serve as an escalation/prioritisation point of contact for internal RR actions e.g. parts performance.
• Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress.

C2C Reporting:

• Manage MRO performance related external comms for specific product types.
• Internal reporting on C2C performance as agreed.

• Actively participate in global fleet health governance and improvement activities.

Preferred requirements:

• Degree level qualification preferable or equivalent industry experience.
• Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific).
• Experience in a project domain or equivalent industry experience.
• Experience of leading multi-functional teams would be an advantage.
• Communication, influencing & relationship management skills.
• A drive to succeed and get things done.

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.  

Within Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. 

Regional Benefits:

• Generous Annual Leave.
• Retirement Savings through the Rolls-Royce Retirement Savings Trust.
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce & Group Income Protection provides an income in the event that you are unable to work due to illness or injury.
• Employee Assistance (EAP) and Live Well programmes.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C.

This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. 

It is advised that you inform your current manager of your application for this role.   

For further information please contact: Cassie Beetz / Dan Sanders

Recruiter: Andy Walsh – andy.walsh2@Rolls-Royce.com

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