Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Responsible for supervising the gathering, analyzing, and defining of end user business requirements and/or administration, maintenance, and support of departmental systems, allocating resources to meet identified needs, and approving project budgets and schedules.  Additional responsibilities include contributing to project governance and formally supervising the work of lower levels in the career family. 

Combines enterprise demand management with strong business analysis. Learns department services, processes, stakeholders, and technology environments quickly; makes operational decisions; gives clear direction to customers and delivery partners; and shifts effectively among intake, discovery, portfolio review, and emerging priorities. Helps leaders understand demand, capacity, risk, sequencing, and tradeoffs.

Major Duties & Responsibilities:

• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Develop, operate, and continuously improve an enterprise demand management approach that connects departmental needs with I&T capabilities, governance, portfolio planning, and delivery pathways.
• Prepare and facilitate decision-ready portfolio, demand, and risk discussions. Frame issues as problem, impact, accountable owner, recommendation, and decision needed; track decisions, exceptions, owners, and follow-through.
• Strong business analysis skills, exhibiting ability to lead and mentor business analysts and business systems analysts, including eliciting and validating needs; defining business problems, current state, outcomes, scope, requirements, risks, and dependencies; and translating findings into options, recommendations, and decision-ready materials.
• Analyzes and designs systems by performing research on related technologies, coordinating design sessions, conducting meetings, assisting with design and development processes, and reviewing technologies for integration points.
• Ability to learn unfamiliar departments, services, processes, stakeholders, and technology environments quickly, then apply that understanding to practical intake, discovery, and routing decisions.
• Adaptability and organization to manage multiple requests and changing priorities, shift between detailed analysis and enterprise-level recommendations, and maintain reliable follow-through across concurrent work
• Ability to facilitate customer and cross-functional discussions, build effective relationships, resolve ambiguity, manage expectations, and communicate complex subjects in clear language to varied audiences.
• Performs related work as required.

Knowledge Skills & Abilities:

• System life cycle management and project management
• Principles and practices of business analysis and business process improvement
• Project management life cycle
• Review technical documents and templates and suggest revisions
• Plan for review of policies, procedures, and processes
• Clarify goals and objectives
• Accurately organize and maintain paper documents and electronic files
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Customer service
• Performing a variety of duties, often changing from one task to another of a different nature
• Organization and time management
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing

 MINIMUM QUALIFICATIONS

• High school graduate or equivalent and seven (7) years relevant experience.
• OR
• 2 Year College Degree and five (5) years of related work experience
• OR
• Bachelor's Level Degree and three (3) year of related work experience
• OR
• Master's Level Degree and one (1) years of related work experience
• or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.