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Business Process Analyst

The Opportunity

In this role, you will partner with the Business Process Manager to support leadership activities, coordinate priorities and workload, engage stakeholders, and execute process improvement initiatives across the end-to-end Q2C process. You will identify process breakdowns, control gaps, handoff issues, and opportunities for improvement while translating cross-functional challenges into business impacts, implementation plans, and sustainable solutions. The role involves leading change-management efforts, facilitating process reviews and workshops, supporting system enhancements and implementations, managing cross-functional projects, and maintaining process governance, documentation, KPIs, and reporting. You will work across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams to improve process performance, financial data quality, order-entry accuracy, and customer master data governance. Through process improvements, stakeholder alignment, and operational consistency, you will contribute to reliable business operations that support effective performance management and ongoing innovation.

How You’ll Make an Impact

• Partner with the Business Process Manager on priorities, workload coordination, stakeholder engagement, escalations, and process improvement execution.
• Provide day-to-day guidance and continuity while supporting leadership coverage when needed.
• Evaluate the end-to-end Q2C process to identify breakdowns, control gaps, handoff issues, root causes, and improvement opportunities.
• Translate cross-functional process issues into business impacts, recommendations, implementation plans, and sustainable solutions.
• Lead change-management activities, including communications, training, readiness planning, adoption support, and reinforcement.
• Facilitate workshops, process reviews, system enhancements, testing, implementation, and stabilization activities.
• Manage large cross-functional projects or processes with limited oversight and maintain accountability for results.
• Maintain process documentation, governance standards, controls, dashboards, KPIs, work instructions, and reporting insights.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, Operations, or a related field.
• Substantial work experience in business process improvement, finance business partnering, financial performance, or a related area.
• Experience leading complex cross-functional business process review and improvement initiatives, preferably across the end-to-end Q2C lifecycle.
• Knowledge of ERP systems such as SAP S/4HANA preferred.
• Advanced Microsoft Excel skills and experience with process mapping, workflow review, governance, controls, documentation, and KPI development.
• Power BI experience is a plus.

More About Us

You will gain opportunities for collaboration, professional growth, and exposure to cross-functional business processes.

• Work on innovative energy technologies that support business process improvement and operational performance.
• Collaborate with experienced professionals across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams.
• Access learning and development opportunities through coaching, training, and process improvement initiatives.
• Receive health and retirement benefits.
• Benefit from paid leave and workplace flexibility.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.