About the Role

The Styling team is responsible for delivering personalized experiences to our clients while balancing Stylist capacity, operational efficiency, and business needs. The Business Operations & Workforce Management Analyst supports this work by developing workforce plans, analyzing operational performance, and partnering with Styling leadership and Finance to improve productivity, support client experience, and align workforce strategies with business goals.

Responsibilities:

• Develop and maintain workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels.
• Proactively identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience.
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction.
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being.
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help Styling leaders make agile decisions.
  • Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
  • Work with core tools and systems relevant to the role
  • Comfort learning and applying new technologies

About You 

This is what you’ll need to succeed in this role from day 1.

Requirements:

• Bring 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy. Contact center or client-facing operations are a big plus.
• Have deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar) as well as confidence managing staffing without a workforce platform
• Have advanced data skills in SQL and business intelligence tools.
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust.
• Experience leading cross-functional initiatives with proven results and know how to inspire and support others.
• Experience utilizing AI tools for analysis and the simplification and automation of tasks
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact.
• Believe in balancing people, process, and technology to create an exceptional client and Stylist experience.
• This position may require the ability to sit for extended periods of time, use a computer or other office equipment, and communicate effectively (verbal and written). 

Nice to Have:

• Workforce Management System administration experience
• Experience interfacing with payroll and time-tracking systems
• Lean Six Sigma Certification

You’ll love working at Stitch Fix  because you will…

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverage AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren't afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
• Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.