About Open

Open is building the category of AI-native customer communication.

For decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests.

We believe that era is ending.

The next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out.

Open is the platform for that new world.

Companies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end.

Open does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward.

Over time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company.

Our ambition is to make Open the default infrastructure through which companies communicate with their customers.

Not another helpdesk.

The system of intelligence for customer communication.

We are backed by Y Combinator, SpaceTime, and Pioneer Fund.

The Role

We are hiring a Business Development Representative to open doors in the German-speaking market: researching target accounts, starting conversations with support and CX leaders, and booking qualified meetings for our Account Executives. This is a great role for someone early in their sales career who wants to grow fast.

What You'll Do

• Build target account lists and research prospects in your market.
• Run outbound across email, phone, and LinkedIn to start conversations with support and CX leaders.
• Qualify inbound leads and book meetings for Account Executives.
• Keep the CRM clean and report on what is working.
• Work with marketing and sales on messaging and campaigns.

Requirements

What We're Looking For

• Native or professional fluency in German (spoken and written).
• 1+ years of sales, business development, or customer-facing experience.
• Organized, persistent, and comfortable with outbound outreach.
• Excellent English communication: clear writing and confident speaking.
• Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done.

Benefits

What We Offer

• YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
• Outsized career trajectory early team members grow into leadership as we scale globally.
• Real ownership your work will be seen, felt, and talked about company-wide.
• High-trust team no politics, no bureaucracy; we move fast and support each other.
• Competitive compensation top-of-market salary plus equity and full benefits.