About the team

Our Frontline Support team sits within Business Operations and plays a key role in keeping Zillow’s New Construction sales engine running smoothly. We partner closely with sales and cross-functional teams to manage core processes, maintain accurate territory, pipeline, and forecasting data, and support the systems and workflows that enable efficient, predictable revenue delivery. It’s a collaborative team focused on operational excellence, continuous improvement, and helping our sales teams stay focused on serving customers and growing the business.

About the role

The Business Analyst, New Construction Sales Analytics strengthens Zillow’s sales engine by managing forecasting, territory and pipeline data, and core sales processes to enable predictable, efficient revenue delivery. This role maintains data accuracy, and supports day-to-day operational workflows so sales teams can focus on serving customers and closing business.

You will get to

• Lead day-to-day sales operations activities including pipeline tracking, territory and account updates, and performance reporting (including WBR and MBR content) to support accurate, timely visibility into the business.
• Analyze sales data and trends to identify variances, risks, and opportunities, and surface clear, actionable insights for sales leaders and partners, including QBR materials for builders.
• Maintain high-quality sales data by executing regular audits, resolving discrepancies, and enforcing data entry and process standards across teams, and lead pricing refreshes.
• Own production dashboards in Domo, including basic configuration, data governance, and troubleshooting, escalating technical issues as needed.
• Coordinate recurring operational processes such as pipeline reviews in partnership with sales, finance, and other stakeholders.
• Partner with cross-functional teams (such as Sales, Sales Enablement, Product, and Finance) to support special projects, pilots, and operational tests that improve sales effectiveness and customer experience.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $93,900.00 - $150,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $89,200.00 - $142,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field; or
• Equivalent practical experience in a sales operations, business operations, or analytics role.
• 5+ years of experience in sales operations, revenue operations, business operations, or a closely related analytical/operational role supporting sales teams.
• Experience working with CRM and sales productivity tools (for example, Salesforce or similar platforms) and using them to manage pipeline, forecasting, and territory/account data.
• Experience analyzing sales or operational data with SQL, building recurring reports or dashboards in Domo, Tableau, or similar BI tools, and translating findings into clear recommendations for business stakeholders.
• Experience supporting cross-functional processes with Sales and at least one adjacent function (such as Marketing, Finance, or Customer Success).

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. 

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.