Req number:

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a Business Analyst to join our team. This position supports one or more technical aspects of the application product life cycle and may support Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support functions. The role involves collaborating with customers and technical teams to deliver quality business solutions while leveraging AI tools such as Google Gemini and Claude AI to enhance analysis, insights, and documentation processes. This role is full-time and remote.

What You'll Do

• Collaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to understand capability needs and drive quality business solutions
• Gather project specifications and translate high-level business needs into detailed business and technical requirements
• Create and maintain deliverables including business vision documents, requirements documentation, client-specific personalization requirements, and user interface design documentation
• Develop business cases and perform cost sheet analysis to support project initiatives and decision-making
• Analyze data to identify business problems, trends, opportunities, and process improvement recommendations
• Conduct root cause analysis and develop corrective action plans to address issues and improve outcomes
• Create, execute, and support testing activities including test plans, test scenarios, test documentation, defect management, and results analysis
• Evaluate testing outcomes and connect results to customer impacts to ensure business objectives are achieved
• Identify, document, track, and help resolve risks, defects, issues, and dependencies throughout the project lifecycle
• Assure compliance with required standards and confirm all necessary approvals are obtained throughout project execution
• Verify successful delivery of customer needs and ensure high-quality solution delivery
• Collaborate across cross-functional teams to proactively identify and address technology development and delivery challenges throughout project phases
• Provide clear and concise communication to team members, customers, partners, vendors, and management regarding project status, requirements, and delivery activities
• Assist with or conduct requirements walkthroughs, sprint reviews, and related project meetings
• Enable vendor solutions and maintain accurate project and technical documentation
• Analyze market trends and competitive insights to support business and technology decisions
• Build organizational and platform knowledge and mentor junior resources
• Leverage AI tools such as Google Gemini and Claude AI to enhance data analysis, generate insights, and automate documentation processes to improve efficiency and accuracy
• Understand and evaluate the end-system impact of changes across multiple systems and platforms
• Perform other duties as assigned or requested

What You'll Need

Required:

• 3 years of experience in Information Systems or Technology
• Bachelor’s degree in Business Administration, Business Management, Information Systems, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree
• Strong analytical skills
• Strong problem-solving skills
• Strong communication skills

Preferred:

• 1 year of experience in Lean/Six Sigma
• 1 year of experience in the Health Insurance or Healthcare industry
• Experience using Claude Code or Google Gemini
• Master’s degree in Business Administration, Business Management, Information Systems, or a related field
• Information Technology Infrastructure Library (ITIL) certification
• The Open Group Architecture Framework (TOGAF) certification
• Six Sigma certification
• Project Management Professional (PMP) certification
• AI certification

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.