HIRING MANAGER: Emma Bright

JOB OVERVIEW:

As a member of the Facilities Team, you will play a pivotal role in creating a welcoming and secure atmosphere for all

visitors and colleagues at our Lowndes Street branch. Your responsibilities will centre around the daily operations,

ensuring the branch is maintained to the highest standards and continuously seeking opportunities for improvement.

RESPONSIBILITIES:

• Responsible for the provision of a safe, compliant and effective working environment ensuring the day-to-day

smooth operation of all Lowndes Street facilities.

• Ensure that all necessary equipment and supplies are readily available, and that the office remains clean, inviting, and

prepared for the day's requirements.

• You will serve as the visible face of the branch, taking ownership of its presentation and operational excellence.

• Provide general assistance to the staff at the Bank and support the Facilities Management Team as required.

• Coordinate outsourced contractors as directed by and in liaison with the wider Facilities Management team.

• Supporting both the Facilities Manager and Security Manager, you will contribute to the delivery of a consistently

safe and secure environment for everyone using the branch.

• Undertake the role of the Doorman during designated periods throughout the day, providing a welcoming and

secure presence.

• Provide security, safety and emergency presence and control.

• Ensure general building and health and safety compliance across all facilities.

• Maintaining good Health & Safety records, utilising the banks H & S systems ensuring all tasks are carried out within

their scheduled timeframe and evidenced as appropriate.

• Ensure that all facilities are provided and maintained with agreed SLA’s, KPI’s, bank policy, external quality

accreditations and evidence accordingly.

• Pro-actively signal and report issues with service and/or building defects to ensure the bank facilities continue to

meet high standards.

• Support the Head of Facilities with managing tenants and being an onsite presence for any queries.

• Ensure that the Banks culture and heritage is always reflected in the infrastructure and experience of those who visit

the Bank.

• Work closely with the Bank’s Cashiers team to ensure the customer experience is always to the standard required.

Requirements

EXPERIENCE AND QUALIFICATIONS:

• Highly proficient in spoken and written English and be a strong communicator.

• Highly organised and able to prioritise effectively.

• Comfortable working independently, collaboratively and/or as part of a team.

• A passion to learn and develop. Ensuring you remain up to date with the relevant industry and skills.

• Strong knowledge of MS Office (Excel, PowerPoint, Teams).

• Experience in a high-end, customer-focused, corporate environment

• Experience in a facilities, security or maintenance environment.

• Basic understanding of health and safety.

• Display the highest standard of personal presentation.

• First Aid and/or Fire Warden Training.

EXPECTATIONS

In addition to your role responsibilities, you must align with the following principles: Colleagues Expectations

TOP 5 SKILLS REQUIRED:

Please note that this only represents the top 5 skills required in this position. The proficiency levels are Awareness,

Practitioner and Mastery.

Customer Service | Awareness

• Understands the bank's basic principles of customer service and the importance of customer satisfaction in banking.
• Can provide courteous and professional interactions with customers.
• Recognises common customer service issues and knows whom to escalate them to.
• Follows predefined standard operating procedures or guidelines for customer interactions.
• Demonstrates a positive attitude and a willingness to assist customers.

Communication | Awareness

• Recognises the importance of effective and high-quality communication.
• Understands the basic principles of effective communication and its importance in a professional setting.
• Can convey simple messages clearly and concisely to colleagues and customers.
• Recognises the impact of tone and body language on communication.
• Shows basic listening skills, including paraphrasing and clarifying to ensure understanding.
• Begins to adapt communication style to different audiences and situations.
• Communicates effectively through digital channels, including email and video conferencing.

Teamwork and Collaboration | Awareness

• Recognises the benefits of teamwork, including prioritising team goals over individual ones.
• Aware of team roles, dynamics, and the need to avoid solo working.
• Understands how communication and shared goals drive team success.
• Values trust, respect, and being present to support others.
• Participates in team activities, recognising the importance of wider collaboration.
• Promotes diversity of thought and enterprise-wide teamwork.

Health and Safety | Awareness

• Conducts regular health and safety assessments and inspections to identify potential hazards.
• Implements and manages health and safety controls and procedures to mitigate risks.
• Provides guidance and support to colleagues on health and safety practices and procedures.
• Investigates health and safety incidents and takes appropriate actions to prevent recurrence.
• Regularly reviews and updates health and safety policies and procedures to ensure they remain effective and compliant with regulations.

Risk Management | Awareness

• Understands the basic principles and importance of risk management.
• Recognises the role of the first line of defence in identifying and managing risks.
• Familiar with common types of risks faced by the bank.
• Aware of tools and techniques for assessing and mitigating risks.
• Understands

Benefits

• 25 DAYS OF HOLIDAY (Work Level 1 - Intermediate Support)
• MARKET-LEADING PENSION
• GROUP LIFE ASSURANCE
• GROUP INCOME PROTECTION
• SEASON TICKET LOANS
• PRIVATE MEDICAL INSURANCE
• SUBSIDISED STAFF DINING ROOM
• CHARITABLE DONATIONS/ GIVE AS YOU EARN
• EYE CARE
• FLEXIBLE BENEFITS
• ADDITIONAL ANNUAL LEAVE
• COMPUTER PRODUCTS
• CHARITY DAYS
• CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
• CYCLE TO WORK
• DENTAL INSURANCE
• PERSONAL ACCIDENT INSURANCE
• TRAVEL INSURANCE
• VEHICLE BREAKDOWN COVER
• GYM MEMBERSHIP/RETAIL DISCOUNTS
• WORKPLACE NURSERIES
• ELDERCARE SCHEME
• ELECTRIC VEHICLE SCHEME

Supporting Your Recruitment Experience

If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask – we don’t want our hiring process to be a barrier for you.

Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!