Summary:

Performs various Selling / Customer Service activities to assist Boat and ATV Customers in making informed buying decisions.

Responsibilities:

• Supports a strong commitment to world class customer service and insures a pleasant and productive shopping experience for all customers

• Engages all customers entering the department in a friendly and timely manner.

• Meets with potential customers to determine their boating and/or ATV needs. 

• Provides information necessary to allow the customer to make an informed buying decision. 

• Maintains current product knowledge by using available resources, i.e., product brochures, internet, and product information training meetings.

• Maintains awareness of advertised items, current pricing structures and promotions

• Remains current on & adheres to all selling skills training & direction

• Works cooperatively with the Service Department to see that delivery to the customer is seamless

• Maintains complete confidentiality of all sensitive & personal information

• Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition. 

• The integrity and cleanliness of the product will be maintained throughout the day.

• Generates and manages leads & prospects in provided Customer Relationship Management (CRM) tool on a daily basis, specifically entering new customers, conducting and documenting follow up activities and daily tasks with customers before and after the sale. 

• Participates in special events such as Boat Shows, Parking Lot events, etc.

• Accurately completes all necessary paperwork required within the selling process.

• Meets and exceeds pre-determined individual monthly sales goals which will be based off of employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc.  

• Achieving company sales goals on a monthly basis is required.  

• Maintains a clean and professional work area.

• Follows all Company Policies and Procedures

Qualifications:

• High School education or equivalent experience

• Ability to calculate figures such as discounts and percentages

• Ability to communicate in a friendly and professional manner to our customers and other associates

• Able to lift up to 50 pounds & to stand for extended periods

• Ability to establish and maintain effective working relationships with Management, coworkers, and customers

• Ability to operate computer system & Point of Sale register system