Job Description

POSITION SUMMARY:

At Boston Medical Center Health System (BMCHS), our diverse staff work together toward one shared goal — to provide exceptional and equitable care that improves the health of our patients and communities. Our bold vision to transform healthcare is powered by our respect for people and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive and inclusive environment at BMCHS, with rich opportunities for learning, growth, and career development.

The BMCHS Patient Healthcare Fellowship is an immersive, paid 14-week workforce development program designed to prepare participants for entry-level administrative roles within the healthcare system. Fellows participate in an in-person training hosted by the YMCA’s Education and Training Center, followed by an introduction to Boston Medical Center through orientation and onboarding activities.

The program equips Fellows with the skills and knowledge to pursue certification as a Certified Medical Administrative Assistant (CMAA) and transition into healthcare administrative positions at BMCHS. Fellows will complete coursework in medical office operations, Microsoft Office Suite, career readiness, and BMCHS-specific administrative systems and workflows. The final two weeks of the fellowship take place on-site at BMCHS, where participants will engage with hospital teams, learn institutional processes, and prepare to apply to roles in the health system.

Pay Rate: $15/hr for 14 weeks

Position: BMCHS Patient Healthcare Fellow

Department: Patient Healthcare Fellowship Program

Schedule: Part Time, Training Program (14 Weeks)

JOB RESPONSIBILITIES:

• Participate in in-person classroom and hands-on training focused on medical administrative and office support skills.
• Learn and apply core competencies in scheduling, patient registration, electronic health records, and communication.
• Engage in Microsoft Office and data management training, including Word, Excel, PowerPoint, and Outlook.
• Demonstrate professionalism, reliability, and customer service skills throughout all aspects of the fellowship.
• Participate in BMCHS orientation, shadowing, and department-based activities during the final two weeks of the program.
• Successfully complete all coursework and program requirements in preparation for the Certified Medical Administrative Assistant exam.

The above statements are intended to describe the general nature and level of work expected during the fellowship and do not represent an exhaustive list of all learning activities and responsibilities.

PROGRAM REQUIREMENTS:

EDUCATION:

• High school diploma or equivalent required.

EXPERIENCE:

• Mandatory: Must be a current BMCHS Patient to be eligible for this program.

KNOWLEDGE AND SKILLS:

• Interest in pursuing a career in healthcare administration.
• Strong communication and interpersonal skills.
• Standard English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications.
• Ability to work collaboratively and maintain professionalism in a healthcare environment.
• Commitment to attendance, participation, and completion of all program components.
• Basic computer literacy required; familiarity with Microsoft Office Suite preferred.
• Flexibility and enthusiasm for learning new systems and procedures.