We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Follows processes to assist with processing, insurance verification and authorization, revenue cycle management, compliance and documentation, as well as customer service and issue resolution. Provides support in ensuring accurate billing, efficient revenue flow, and compliance with regulations.

What you will do

• Performs billing operations for premium payments, ensuring accurate and timely processing of invoices, receipts, and reconciliations.
• Documents billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience
• Monitors billing data and trends, identifying discrepancies, issues, and opportunities for process improvements, and escalating opportunities.
• Provides support to customers and internal stakeholders in resolving billing inquiries, discrepancies, and escalations, delivering excellent customer service.
• Communicates with insurance brokers, agents, and third-party administrators to address premium-related issues, reconcile accounts, and resolve payment discrepancies.
• Drafts billing reports and financial analyses to management, providing insights and recommendations for revenue optimization and cost control.
• Assists internal teams, such as underwriting, finance, and customer service with gathering and validating premium billing data.
• Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development.
• Stays updated on industry trends, emerging technologies, and best practices in premium billing operations.

Required Qualifications

• 1+ Customer service experience.
• 1+ years administrative or documentation experience
• 1+ years working with Microsoft Office Suite - Intermediate to Advanced level.
• Must be able to work in Franklin TN. office Tuesday- Thursday.

Preferred Qualifications

• Finance / Banking knowledge preferred.
• Working knowledge of problem solving and decision making skills.
• Familiarity with life insurance terminology and regulatory requirements is a plus.

Education

• High School Diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.