To be considered for this position, all applicants must submit a resume in English

This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurse line serves our members 24/7.

This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus.

There are a variety of shifts (4 - 5 days per week, with mandatory alternating weekends). Shift will be determined during the interview process.  

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities for the Triage RN, Nurse Navigator: 

• Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email 
• Document within EMR 
• Follow and apply clinically validated triage protocols 
• Ensure the highest quality customer service for patients and providers 
• Complete basic nursing responsibilities, outpatient testing, medications, etc. 
• Troubleshoot technology with patients 
• Work to ensure a seamless patient call center experience 
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care 
• Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience 
• Assist in identifying technology needs that improve patient experience 
• Additional projects as assigned 

Qualifications:

• An active unencumbered RN license in Puerto Rico
• Minimum of an Associate's Degree in Nursing (ADN)
• Must be a permanent Resident of Puerto Rico
• Minimum of 2+ years experience as a Registered Nurse (RN) in a clinical/bedside hospital setting is required
• Fully Bilingual in English and Spanish (spoken, written, reading)
• Hands-on RN experience in one or more of the following hospital departments is highly preferred: ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float
• Bilingual and able to communicate in both English and Spanish (speaking, reading and writing)
• Ability to give and receive actionable feedback
• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic and possess a strong social perceptiveness
• Positive, energetic, and fun! 
• Outstanding multitasking skills
• Enthusiasm for and adaptability to new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text-based platform
• Flexible and fast learner, comfortable in a fast-paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self-starter with outstanding interpersonal skills
• Prior call center experience highly preferred

For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $18.00 - $19.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.