Job Description:

Bank Therapy Patient Coordinator

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Bank role

Salary: £14.50 per hour

Working Hours: Ad hoc including early and late shifts – some shifts could start at 7.30am, with some finishes at 7pm, so flexibility around working hours is required

We make health happen

As Bank Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties. This will primarily involve welcoming clients and dealing professionally, courteously, and efficiently with direct, telephone and email enquiries. The role also involves the maintenance of appropriate stock levels within department as well as ensuring accurate authorisations prior to appointments the taking of payments and reconciling finances and financial reports.

Duties & Responsibilities

• To ensure a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• To employ effective communication in all interactions with patients, clients and colleagues.
• To ensure clients are aware of charges/UTA/DNA policies.
• To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
• To send letters and other information as required.
• To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
• To book interpreters as needed.
• To collect from and deliver post to the post room.
• To store and file all necessary documentation
• To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
• To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
• To enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties

Key Skills & Experience needed for this role

• Experience of handling money in a business setting.
• Relevant customer service experience.
• Excellent computer skills.
• Excellent time management and an ability to prioritise.
• Ability to work independently.
• Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
• Awareness of diversity and an ability to respond to individual needs and preferences.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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