Job Description:

Bank Barista

Café, Cromwell Hospital, London SW5 0TU
Bank Contract

Competitive hourly rate

We Make Health Happen

At Cromwell Hospital, part of Bupa, we believe exceptional service plays a vital role in creating outstanding experiences for our patients, visitors and colleagues. Our Retail & Hospitality team is dedicated to delivering high standards of service, quality and care, helping to create a welcoming environment for everyone who walks through our doors.

How You'll Help Us Make Health Happen

As a Bank Barista, you'll be responsible for preparing and serving high-quality beverages and light food items while ensuring every customer receives an exceptional experience. Working as part of the Retail & Hospitality team, you'll help maintain the welcoming atmosphere and operational excellence that Cromwell Hospital is known for.

You will:

• Prepare and serve high-quality coffee, beverages and light food items to brand standards.
• Deliver a friendly, professional and personalised customer experience.
• Create a warm and welcoming environment for patients, visitors and colleagues.
• Take ownership of customer requests and resolve issues efficiently.
• Demonstrate strong product knowledge and confidently recommend food and beverage options.
• Support promotional activities and identify opportunities to enhance customer choice through upselling.
• Operate coffee machines and equipment safely and effectively.
• Maintain exceptional cleanliness and presentation standards across front and back-of-house areas.
• Monitor and replenish stock to ensure smooth daily operations.
• Follow all food safety, allergen, hygiene and health & safety procedures.
• Work collaboratively with colleagues to support efficient and effective service delivery.

Key Skills / Qualifications

Essential

• Previous Barista experience or coffee training.
• Experience delivering exceptional customer service within a busy environment.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced setting.
• Excellent attention to detail and presentation standards.
• Ability to work independently and as part of a team.
• Flexible approach to working shifts, weekends and holidays where required.

Desirable

• Knowledge of coffee preparation techniques and equipment.
• Food Safety Level 2 qualification, or willingness to obtain.
• Experience working in a premium hospitality or healthcare environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

Joining Bupa as a Bank colleague, you'll receive:

• Annual leave accrual paid every time you work.
• A friendly and supportive working environment.
• Access to Viva, our global wellbeing programme.
• Opportunity to develop your skills and experience within one of the UK's leading healthcare organisations.
• Free meal whilst on shift.
• Subsidised staff canteen and coffee shop.
• Access to preferential rates on Bupa products and services.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose, helping people live longer, healthier, happier lives and making a better world.

We encourage and welcome people from all backgrounds to apply because we know that diversity and inclusion help us create a more innovative, caring and successful workplace. We want all of our people to feel they belong and can be their true selves at work.

Bupa is a Level 2 Disability Confident Employer. We are committed to offering an interview to every disabled applicant who meets the minimum criteria for the role. We also provide reasonable adjustments as part of our recruitment process to anyone that needs them.

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