ATM Claims Senior Analyst
 

The ATM Claims Senior Analyst is responsible for managing and analyzing armored carrier variance claims, ensuring timely investigation, accurate documentation, and effective resolution of discrepancies. This role serves as a subject matter expert for claims processes, supports operational improvements, and collaborates with internal teams and vendors to minimize losses and improve claim outcomes.
 

Essential Duties and Responsibilities

Claims Investigation & Resolution

• Review reconciliation logs and transaction records to identify ATM cash variances and shortages.
• Investigate claims and gather supporting documentation required for vendor submissions.
• Prepare and submit claim packages to armored vendors in accordance with established procedures.
• Follow up on open claims and track resolution status.
• Escalate complex or high-risk claims to management when appropriate.

Claims Analysis & Quality Control

• Ensure accuracy and completeness of claim documentation and supporting evidence.
• Perform detailed reviews of vendor responses and claim outcomes.
• Identify discrepancies, trends, and recurring issues impacting claim resolution.
• Support quality assurance reviews and recommend corrective actions when needed.
• Maintain organized claim records and supporting documentation.

Reporting & Data Analysis

• Maintain claims trackers, aging reports, and loss reporting tools.
• Analyze claim trends and identify root causes of recurring variances.
• Generate regular reports and provide insights to support operational decision-making.
• Assist in developing dashboards and reporting improvements using Excel and other reporting tools.

Process Improvement

• Identify opportunities to improve claim handling efficiency and documentation quality.
• Contribute to the development and maintenance of standard operating procedures.
• Support process improvement initiatives related to reconciliation and claims management.
• Recommend enhancements to tracking tools, workflows, and reporting mechanisms.

Cross-Functional Collaboration

• Partner with reconciliation teams to validate variances and resolve discrepancies.
• Communicate directly with armored vendors regarding claim status and documentation requirements.
• Provide subject matter expertise and support to analysts and stakeholders as needed.
• Assist management with special projects and claim-related initiatives.

Systems & Tools

• Utilize CORE, CATM-DC Pro/In-house Recon App, Device Manager, and Vendor Reporting tools to support daily activities.
• Maintain and enhance claim tracking workbooks and reporting templates.
• Ensure data accuracy across systems and reports.

Basic Qualifications

• Strong analytical and problem-solving skills with the ability to identify trends and root causes.
• Advanced Excel skills including reporting, data analysis, and dashboard creation.
• Ability to manage multiple priorities and meet deadlines independently.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to communicate findings and recommendations to internal stakeholders and vendors.
• Self-motivated and capable of working both independently and within a team environment.
• Bilingual (Spanish/English) preferred.

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Finance, Accounting, or related field.
• 2-4 years of experience in banking operations, reconciliations, claims processing, settlements, or financial operations.
• Experience working with large datasets and reporting tools.
• Basic SQL and/or Python knowledge is a plus, but not required.