What You'll Do

• Learn the product delivery life cycle and how to monitor documentation progress within it
• Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
• Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
• Help maintain and organize our documentation site/knowledge base in ClickHelp
• Review and edit content for clarity, consistency, grammar, and adherence to our style standards
• Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
• Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
• Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For

• 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
• Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
• Ability to break down complex or technical information into simple, user-friendly language
• Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
• Good organizational skills and ability to manage multiple projects/deadlines
• Curiosity and willingness to learn new technical concepts and tools
• Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have

• Familiarity with software development concepts or SaaS products
• Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
• Experience with generating and manipulating screenshots and diagrams
• Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us

• Fully remote team with flexible working hours
• Mentorship and growth opportunities within a supportive team
• Opportunity to shape how customers experience and understand our product