If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 206

Pay Range: $22.64 - $32.83

Job Description

The Associate Student Records Administrator is responsible for maintaining the integrity of academic records and by ensuring compliance with university rules, regulations, and policies for the benefit of the student body. At this level, incumbent communicate information to students, faculty, and staff in one or more workspaces within the Student Records Department. This role applies established policies and procedures to assigned Student Records processes and cases, while developing judgment in identifying exceptions, barriers, and situations requiring escalation.

 

Responsibilities

• Demonstrates all Core Knowledge, Skills and Abilities. 
• Applies university rules, regulations, and policies accurately and to the benefit of the student. 
• Primarily responsible for completing both processes and cases in one Student Records domain.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes. 
• Prioritizes essential job functions while utilizing numerous systems, including Salesforce.
• Works under broad direction from the immediate supervisor/manager on daily assigned tasks.
• Identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency. 
• Participates in risk assessment and identifying potential obstacles that may disrupt the student experience; offers solution-focused recommendations that enhance both the student experience and operational efficiency. 
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment. 
• Routinely multitasks on varied job functions, switching between processes and cases as needed. 
• Collaborates as appropriate with other university teams to complete tasks, research, and data reconciliation. 
• Performs other duties as assigned

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Core Knowledge, Skills, and Abilities

• Ability to receive and responsibly maintain student documentation with a high degree of accuracy and confidentiality
• Ability to understand and adhere to FERPA regulations
• Demonstrated broad working knowledge of Microsoft Office products and applications.
• Ability to perform duties while working with student information systems and/or customer relationship management software
• Ability to interact with others considerately, respectfully, and without bias; approach conflict proactively; openly solicit and share feedback; listen with empathy and maintain professionalism and composure
• Possession of strong, business professional written and verbal communication skills
• Ability to meet deadlines and SLA requirements both independently and as part of a team.
• Ability to work collaboratively with team members and/or leadership; identify process barriers; and, participate in solution-focused and creative problem-solving.
• Ability to self-manage daily work schedule including assigned tasks and goals while also being responsive to ad hoc or new projects and assignments

Role-Specific Knowledge, Skills and Abilities

• Ability to develop and demonstrate proficiency within assigned Student Records workspace
• Ability to apply and follow established policies, procedures, and utilize job aids to address routine and moderately complex scenarios
• Ability to identify exceptions, barriers, and risks and elevate concerns appropriately
• Ability to develop competency in additional workspaces as business needs require.
• Ability to collaborate with leadership when circumstances require interpretation beyond standard procedures

Requirements.

Education

• High school diploma (Associate Highly preferred)

Experience

• One year of related experience within a Records department, Registrar’s office, Student Services, or other role responsible for reviewing, validating, researching, and updating records and information.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.