Sobre este puesto de Associate Sales Support Specialist - US Shift en Fictiv
About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact In This Role:
As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.
Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote
Key Responsibilities:
Sales Support:
- Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
- Prepare and process sales quotes, invoices, purchase orders, and contracts
- Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
- Track order statuses, follow up on pending documentation, and support reporting needs
- Manage sales documentation and ensure compliance with internal processes
Customer Engagement:
- Respond to customer inquiries via email, chat, or phone in a timely and professional manner
- Assist customers with basic product information, order updates, and support requests
- Escalate complex issues to relevant team members while maintaining clear communication
- Build rapport with customers and represent the company with professionalism and warmth
Qualifications:
Required:
- Bachelor’s degree in Mechanical Engineering
- 1-2 years of experience in a sales support or customer service role
- Strong verbal and written communication skills in English
- Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
- Ability to work independently, prioritise tasks, and meet deadlines
Preferred:
- Familiarity with U.S. business practices and customer expectations
- Basic understanding of sales funnels and B2B or B2C sales processes
What We Offer:
- Competitive compensation
- Opportunity to work with a U.S.-based team and grow professionally
- A collaborative and supportive team culture
- Performance-based bonuses (where applicable)
Perks and Benefits
- Transportation and Food facility for NA support
- Annual leave, paid sick and Casual leaves
- Team celebrations
- And much, much more!
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
