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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Assists with planning, implementing, and documenting department projects.

Primary Job Responsibilities:

• Plans and executes single-focus projects, acting as the subject matter expert, working with other departments, including management level staff on the implementation of the project.
• Assists with planning and implementing major, multi-faceted department projects.
• Participates in the performance improvement process and assists in the implementation of process improvements.
• Develops training materials and schedules, and may conduct training regarding department processes.
• Administers licensing information and commissions for agents and agencies that have business relationships with the organization, as needed.
• Coordinates written responses to group requests for information and other inquiries as part of the new business or renewal process. Maintains document language, departmental letter and form templates.
• Assists other project teams, acting as a resource for others within the project team.
• May assist in the record retention process for the department.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business administration or a related field and three years of experience planning and executing projects or identifying and resolving problems. Will accept any suitable combination of education, training, or experience.

Position requires knowledge of dental benefit administration and group contracts; knowledge of word processing, spreadsheet, presentation, and database applications; strong verbal and written communication skills; strong analytical skills; the ability to work as part of a team; the ability to manage multiple projects with competing deadlines; and the ability to analyze and solve complex problems using independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.