Sobre este puesto de Associate Manager, Digital Commerce & TikTok Shop Operations en Elfbeauty
Elfbeauty · Híbrido · New York, NY
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face, paw and fin. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People - clean beauty powered by plants, Naturium - high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode skin - developed by Hailey Rhode Bieber, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time
In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 30 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Summary
As the Associate Manager of Digital Commerce and Operations, you will serve as the critical bridge between our digital commerce strategy and operational execution. You will ensure our platforms run seamlessly, overseeing everything from inventory management and product launches to merchandising and cross-functional go-to-market coordination. This role requires a highly organized, detail-oriented professional who thrives in a fast-paced environment and can collaborate effectively with Supply Chain, Marketing, Master Data, and Brand teams to deliver an exceptional digital shopping experience.
Responsibilities:
TikTok Shop Operations
Cross-Functional Collaboration
Forecasting, Planning & Reporting
- Monitor inventory levels to support commerce programs, working closely with Demand and Supply teams to ensure forecasts and replenishments meet digital commerce needs.
- Review fulfillment metrics daily, oversee comprehensive order management such as returns, refunds, and order cancellations, and communicate any identified issues promptly.
- Track launch dates, ensure inventory arrives on schedule, and conduct thorough smoke testing of all new items prior to launch.
- Assist leadership with forecasting pre-work by analyzing past internal data and market insights to inform unit forecasts.
- Attend sales and operations planning calls, as well as innovation cycle meetings, to review forecasts and ensure demand teams have the necessary information to update dashboards.
- Manage and update the order forecasting files for North America, adjusting as needed based on program changes.
- Maintain plan files to ensure dashboards remain accurate and keep comprehensive trackers up to date for promotions, innovation launches, and digital commerce exclusives.
Requirements:
- Experience in social commerce operations, digital commerce, or merchandising, with a strong preference for candidates possessing beauty & personal care or Consumer Packaged Goods industry experience.
- Proven hands-on experience managing TikTok Shop operations is required, while familiarity with Shopify is considered a strong advantage.
- Familiarity with order routing and inventory management platforms, such as Pipe17, is a strong advantage.
- Strong analytical skills with experience using data visualization tools like Power BI and managing complex spreadsheets.
- Excellent cross-functional communication skills, demonstrating the ability to collaborate effectively with a diverse range of partners.
- Highly organized with a proven ability to manage multiple trackers, product launches, and operational workflows simultaneously.
The base salary range for this role is listed above.
Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.’s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications.
Compensation components are subject to change at the company’s discretion
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
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