MAIN DUTIES & RESPONSIBILITIES:

• Review and validate insurance coverages associated with new Auto and Consumer loans to ensure accuracy and compliance with established requirements.
• Receive, review, prepare, and submit insurance claims, including repossessions with and without damages, in accordance with insurance carrier requirements.
• Manage requests and communications with insurance companies related to policy administration, claims, and coverage inquiries.
• Administer transferred insurance policies and loans in accordance with the terms, conditions, and requirements established by each insurance carrier.
• Prepare customer notifications related to insurance coverage changes, cancellations, credits, and policy adjustments affecting loan accounts.
• Manage and process checks received from insurance companies related to policy cancellations, premium refunds, or coverage terminations.
• Prepare and process accounting entries within Workday and maintain supporting documentation as required.
• Prepare, distribute, and track outgoing checks and related payment documentation.
• Perform document indexing, annotations, record maintenance, and filing activities to ensure accurate recordkeeping and audit readiness.
• Perform monthly remittance reconciliations related to credit cards, checking accounts, insurance payments, and related transactions.
• Support audits, reporting activities, operational reviews, and special projects as assigned while ensuring compliance with established policies and procedures.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate degree in Business Administration, Accounting, Finance, or a related field required.
• Two (2+) years of experience in banking, insurance operations, accounting support, loan servicing, or related business functions required.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Experience processing insurance policies, claims, payments, reconciliations, accounting transactions, or related operational activities preferred.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and required.
• Strong Excel skills, including data analysis, reconciliation, reporting, and record management preferred.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and support accurate resolutions.
• Highly organized, structured, and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy and quality standards.
• Demonstrated agility and adaptability in managing changing priorities, processes, and operational requirements within a fast-paced environment.
• Strong written and verbal communication skills with the ability to interact effectively with internal business partners, customers, and external vendors.
• Basic to intermediate written and verbal communication skills in English preferred.