This position will be on-site reporting to our Bangalore office, M-F

This team provides 24/7 support.  This role requires shift flexibility, including the ability to rotate between days, mids, and nights. 

How you’ll make an impact

• Develop product, technical and security skills in order to perform more advanced service tasks and troubleshooting
• Follow established procedures and policies to perform responsibilities, manage client requests and acquire required product training and certifications
• Escalate unresolved problems to higher tier staff when needed within SLA
• Assist in identifying additional Optiv capabilities that the client may find beneficial
• Performs other duties as assigned
• Complies with all policies and standards

What we’re looking for

• Bachelor’s degree in information technology, Information Security/Assurance, Engineering or related
• 2-4 years in Information Security or Networking required.
• 2-4 years related experience and/or training in a technology environment required.
• 2+ years’ experience with at least one of the following technologies; Blue Coat (Proxy SG, Proxy AV, Reporter), Cisco ASA, Juniper (SRX, Screen OS, SSL-VPN, IDP), Check Point, Sourcefire, Tipping Point, Fortinet, Palo Alto Networks required. More than 1 preferred required
• 2+ years experience with one or more of the following management platforms required; Juniper NSM, Junos Space, Check Point Provider-1/Multidomain Management, Palo Alto Networks Panorama, Blue Coat Director, Fortinet Forti Manager required

• Ability to listen and communicate effectively with vendors, prospects, clients, account managers and management
• Confident presentation, written, and oral communication skills
• Desire to learn additional subject matter areas
• Develop product, technical and security skills to perform more advanced service tasks and troubleshooting.

#LI-SK2

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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