About the Team:

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.    

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose:

The Associate Director - Tech Product Owner (GLAMS) is accountable for maximizing the value of GSK's artwork and packaging digital product portfolio from strategy through operation.

The role translates business strategy, process needs and user outcomes into a clear product vision, roadmap, investment plan and prioritised backlog, while leading discovery, delivery, release, adoption and lifecycle performance. Operating within agreed strategic, financial, architectural and regulatory guardrails, the role balances business value, user experience, technical feasibility, cost, risk, compliance and operational sustainability.

It guides cross-functional teams and partners, owns product decisions and trade-offs, and demonstrates measurable improvement in business performance, adoption, reliability, service effort and user experience.

Key Responsibilities:

·       Own the product vision, strategy and outcome-based roadmap for the artwork and packaging portfolio, aligned to business priorities, enterprise technology direction and product lifecycle needs.

·       Partner with Business Process Owners, leaders and users to identify unmet needs, simplify processes and translate evidence into product outcomes, epics, features, user stories and clear acceptance criteria.

·       Own and continuously refine the product backlog, making transparent priority and release trade-offs based on value, urgency, cost, user impact, risk, compliance, capacity, technical debt and dependencies.

·       Lead discovery, planning and delivery with Business Analysts, Architects, Engineers, Testers and partners; clarify decisions quickly, accept completed work against agreed outcomes and maintain coherence between strategy and execution.

·       Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI-assisted output has been reviewed before acceptance; coach the team in responsible use, including using AI as a coach to challenge assumptions and trade-offs.

·       Develop product investment proposals and manage the approved budget, forecasts, supplier costs, benefits, assumptions and total cost of ownership, ensuring investment remains linked to measurable outcomes.

·       Define and review measures for adoption, process performance, user experience, stability, service effort, delivery flow and benefit realisation; use insights and feedback to adjust the roadmap and backlog.

·       Ensure solutions and changes are secure, integrated, scalable, validated, supportable and compliant with architecture, cyber security, data protection, quality, GxP, change control, records and service-readiness requirements.

·       Own product risks, dependencies, technical debt, obsolescence, operational continuity and service performance, documenting decisions and escalating material trade-offs through the appropriate governance forums.

·       Lead capability-led vendor and solution evaluations, influence supplier roadmaps and negotiate commercial decisions, and hold internal and external delivery partners accountable for product outcomes and service expectations.

·       Drive adoption and continuous improvement by embedding business change, training, onboarding, release communication, documentation and support-model requirements, while identifying responsible opportunities for standardisation, automation, data and AI.

·       Coach and develop Senior Product Owners, Product Owners and Product Analysts, providing regular feedback and development support to strengthen product judgement, ownership and delivery capabilities.

Basic Requirements:

Education & Professional Qualifications:

·       Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.

Area of Specialization

·       Artwork & Packaging processes, workflows and platforms

·       Strategic product leadership and end-to-end product leadership

·       Vision, roadmap, investment prioritization, and value realization

·       Executive stakeholder engagement, alignment, and governance

·       Leadership of product strategy, requirements, backlog, and delivery outcomes

·       Driving agile operating models, cross-functional collaboration, and organizational change

·       Championing user-centric innovation, adoption, and business transformation

·       Ownership of product performance, operational excellence, service resilience, and continuous improvement

·       Leadership in enterprise architecture, data strategy, integrations, security, and technology governance

·       Influencing and shaping standards, best practices, and product management capabilities across the organization

·       Deep understanding of regulated manufacturing, supply chain, quality, and laboratory domains, ensuring compliance-by-design and risk-based decision making

Minimum Level of Job-Related Experience Required

·       Typically 7+ years of experience across product management, product ownership, digital transformation or technology delivery in regulated manufacturing, supply chain, quality, laboratory or life-sciences environments.

·       Experience in artwork and packaging processes, workflows and platforms.

·       Proven accountability for a product or capability from vision, roadmap and investment case through backlog, release, adoption, service performance and lifecycle decisions.

·       Hands-on experience translating complex process and user needs into outcomes, epics, features, user stories, acceptance criteria and release priorities.

·       Experience leading discovery and iterative delivery in agile or hybrid environments and making timely scope, priority and acceptance decisions with cross-functional teams.

·       Exposure to AI tooling used for discovery, refinement or drafting.

·       Demonstrated ability to prioritise using business value, user impact, cost, urgency, risk, compliance, operational continuity, capacity and technical dependencies.

·       Experience defining product metrics and using adoption, process, user, service, reliability and delivery data to improve performance and evidence benefit realisation.

·       Experience developing business cases, managing budgets and forecasts, assessing total cost of ownership and supporting funding and commercial decisions.

·       Strong understanding of architecture, integration, cyber security, data protection, GxP validation, quality, change control, service readiness and operational resilience.

·       Experience evaluating solutions, managing strategic suppliers and system integrators, and holding partners accountable for delivery, service and lifecycle outcomes.

·       Evidence of influencing senior stakeholders, resolving competing priorities and leading global teams through product, process and organisational change.

·       Required to make informed product decisions that impact business processes, user experience, and operational performance. This level of experience ensures the Associate Director - Tech Product Owner (GLAMS) can prioritise effectively, guide analysts and delivery teams, and drive compliant, value-centred improvements throughout the Product lifecycle.

Preferred:

·       Industry certifications highly desirable (e.g., Agile Methodologies, CPM, Product Ownership, Product Management, ITIL).

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Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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