Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

A Product Experience Lead turns ambiguous, high-stakes problems into products and experiences that ship. You set the product and experience direction, align the people who matter, and make the calls that keep design, engineering, and data teams focused on the right outcomes.

As Associate Director, Product Experience Lead at Kyndryl Vital US, you will lead a flagship data and AI experience for a major enterprise customer. The solution unifies complex IT and operational technology (OT) data into a single source of insight, and it will grow into a first-of-its-kind agentic AI solution that Kyndryl will bring to other customers.

You will own the product's outcomes, direction, and priorities. You will hold the vision, translate it into a roadmap and a clearly ordered backlog, and decide whether each release delivers what it should. You will align senior stakeholders across many parts of the customer's organization, map their needs and journeys, and turn competing priorities into clear decisions. You will define the business case and decide what's specific to this customer and what Kyndryl can reuse with others. You will earn the trust of Kyndryl's technical account leaders and move fast with them.

You will work in close partnership with a senior designer, who brings your experience direction to life, and a technical program manager, who runs the delivery system that turns your priorities into reliable execution. Technical leads own architecture and feasibility, and you'll weigh their input in every product decision.

Beyond this engagement, you will lead product and experience direction on complex application projects across Kyndryl Vital. You'll bring product discipline to a design-led practice and shape how Vital takes ideas from concept to shipped software.

You will bring a contemporary, responsible approach to AI experiences. You'll define where people stay in the loop, how much autonomy agents get, and how the solution earns and keeps user trust, and you'll build those choices into the roadmap from the start.

You'll join a design culture that stands apart at Kyndryl: creative, collaborative, and serious about craft.

Required Technical and Professional Expertise

• Product Ownership: You own product outcomes, direction, and priority. You apply contemporary product practices, including outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions.

• Enterprise Product Experience at Scale: You have led human-centered enterprise software products or experiences at scale, from strategy through launch, with many stakeholders and complex systems.

• Experience Strategy and Direction: You build journeys, service blueprints, and future-state visions that align business goals, technology capabilities, and human needs. You set the experience direction that design teams bring to life.

• Business Case and Reuse: You define the value case and success measures for a product, and you know how to shape a solution for one customer into an offering Kyndryl can reuse with others.

• Discovery and Research: You plan and lead stakeholder and user interviews, and you separate validated problems from requests and assumptions.

• Stakeholder Leadership and Facilitation: You design and lead workshops and co-creation sessions that align broad, cross-functional groups of senior stakeholders, including difficult ones. When priorities compete, you make the call and bring people with you.

• Complex Data Experiences: You have shipped products (release and delivery phases) - including User Acceptance Testing

• Technical Fluency: You hold your own with architects, engineers, and technical account leaders, and you earn their confidence quickly.

• Human-Centered AI: You can define and hold the vision for an agentic AI experience, including human-in-the-loop design, trust, and transparency, and translate it into a phased roadmap.

• Agile Delivery Partnership: You understand agile delivery and shape user stories and acceptance criteria in Azure DevOps or a similar platform, such as Jira. You partner closely with technical program managers who run the delivery system.

• Executive Storytelling: You craft clear, compelling narratives about product direction, trade-offs, and progress for executives, sellers, and delivery teams.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skills and Experience

• Experience in industrial, manufacturing, energy, utilities, or infrastructure settings

• Experience at a design consultancy, agency, or studio, as well as in enterprise product environments

• Future-state prototyping with tools such as Figma Make

• Knowledge of responsible AI frameworks and practices

• Experience with facilitation tools such as Miro or Mentimeter

Required Education

• Bachelor's degree or equivalent experience
• Preferred Education: MBA; MS in Industrial Design, Service Design, Strategic Design, Design Innovation, or Product Innovation, Product Management

The compensation range for the position in the U.S. is $143,640 to $273,000 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $172,440 to $327,600

California (All Other): $158,040 to $300,360

Colorado: $143,640 to $273,000

Massachusetts: $143,640 to $300,360

New York City: $172,440 to $327,600

Washington: $158,040 to $300,360

Washington DC: $158,040 to $300,360

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.