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The Associate Director of Care and Support Services plays a critical role in cultivating an inclusive and welcoming campus community by providing developmental coaching and case management support services to Xavier University undergraduate and graduate students. This position supports Care and Support Services (CSS) in the University’s management of high-impact, complex student situations, in which students may be experiencing disruption to a normal course of academic study due to the presence of academic, behavioral, and/or health related issues, and/or present with behavior that may be worrisome to others and disruptive to University business or community stability. Using a holistic, individualized approach grounded in our Jesuit value of Cura Personalis, the Associate Director will manage a case load of students and provide support through a variety of interventions, referrals & follow up services that promote student success, resilience and wellbeing.

The portfolio of this position includes direct supervision of Assistant Director Staff in CSS.

This position actively promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach efforts to various student populations. As Associate Director, this staff member serves as a leader in CSS, offering supervision, training, mentoring and consultation to supervisees and managing office processes and protocols. This person in this role will serve as chair of the Xavier Action and Care Team (XACT) and serve as a member of the Coordinated Action Team (XCRT) and the Xavier Behavioral Intervention Team (XBIT). The portfolio of this position includes direct supervision of Assistant Director Staff in CSS.

Finally, as a member of the Division of Student Affairs, the Associate Director collaborates and cooperates to create opportunities to support student learning and development in the Jesuit Catholic tradition.

1. Leadership of Care and Support Services:

• Proactively eengage in comprehensive case management for students referred by campus alerts or those that have otherwise been identified at risk through data and analytics.  Student circumstances may include but are not limited to concerns regarding academics, behavioral concerns, health concerns, financial matters, food insecurity, and other complex situations. Comprehensive case management includes maintaining a student case load in which collection, evaluation and recording all facts pertaining to referred students occurs. 
• Collaborate with on and off campus partners to formulate intervention plans and expedite resolution of problems for student success; facilitate and consult on meetings with students, faculty, staff and family members or guardians on topics including but not limited to concerning behavior, individual student support plans and resources, University/community procedures, processes and follow up.
• Stay abreast of research pertaining to the support for academic and personal needs of students; especially for those at-risk of attrition.
• Provide supervision and mentorship to staff in CSS regarding the best approaches to working with students.
• Collaborate with campus partners to develop programs and projects that promote student resilience and support for students.
• Serve as an advocate for students while motivating and empowering students to make informed decisions that positively influence personal and academic, development.
• Master a firm knowledge of on and off campus support resources and make appropriate referrals.  Serve as student’s primary source for which to navigate university life.   
• Serve as Chair of the Xavier Action and Care Team (XACT). Serve as member of XBIT and XCRT Teams.
• Present relevant information during XACT, XCRT & XBIT meetings regarding current case load.  
• Lead all efforts including data collection related to academic student success.
• Represent CSS on university-wide committees as needed.
• Maintain confidentiality regarding student issues, be aware of mandatory reporter status and be knowledgeable and follow FERPA laws and secure written permission from the student to speak with third-parties as appropriate.
• Provide oversight for the Store and the Student Emergency Fund. This includes maintaining accurate data and assessment, running the Student Emergency Fund working group and overseeing process of student’s receiving funding.
• Provide oversight for CSS budget.
• Serve as part of CSS leadership and review student concerns on a rotating basis on weekends.

2. Leadership, facilitation, and evaluation:

• Supervise CSS staff members: provide regular training, mentorship and evaluation on an annual basis.
• Work in collaboration with colleagues from Academic Affairs, Strategic Enrollment Management, and Institutional Diversity and Inclusion to ensure alignment with student success initiatives exists across divisions.
• Work with Associate Director partner to oversee assessment efforts of the CSS: ensure that student experience surveys are distributed to students for feedback pertaining to services provided by the CSS staff, create reports and disseminate to stakeholders, and assess office student learning outcomes as well as services and interventions offered.
• Maintain student success data including reasons for case load management, student departures, information regarding persistence, leave of absence requests and returns for students. Records will be maintained using various forms of technology that could include Navigate, Maxient, etc.

• Collaborate with campus partners and staff in CSS to develop programs and projects that promote resilience and support for students.
• Collaborate with campus partners and staff in CSS in the development and coordination of outreach and training efforts directed at students, faculty, and staff regarding XACT and the Student of Concern reporting process, University resources, and working with students of concern.
• Provide leadership to the Xavier community on student issues by remaining current on best practices, emerging research and strategies supportive of reducing threat and support to students in crisis or distress and actively participating in the national case management professional association and other national conferences.

3. University leadership and collaboration:

• Attend meetings and retreats; participate in Student Affairs and University committees.
• Participate in professional development and present at conferences.
• Represent CSS at campus events.
• Serve as an expert for the campus community on best practices related to student success and support.
• Provide training and support on support to students including students in distress to faculty and staff through informal and formal channels including but not limited to the Center for Teaching Excellence, Academic Affairs, Strategic Enrollment Management, and Institutional Diversity and Inclusion.
• Supervisory responsibilities: Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.
• Ability to perform other job-related duties as assigned
• Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.
• Infectious diseases: Employees are frequently exposed to contagious or infectious diseases.
• Often involves sitting, typing, listening, talking, standing, and walking.

To ensure consideration, interested applicants must submit a cover letter and resume on Xavier University's website.  Review of applications will start on November 9, 2026 and will be accepted until the position closes at the University’s discretion. 

Candidates selected for the final stages of the interview process will be asked to provide the names and contact information of three professional references.

Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts. Guided by our mission and values, we welcome and support members from diverse backgrounds and life experiences. We unreservedly commit to open and free inquiry, deliberately seek out multiple perspectives, and create a campus where everyone feels a sense of belonging. Our campus is located in the vibrant and thriving city of Cincinnati, which has an array of neighborhoods and activities to suit many interests.

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Benefits - applies only to full-time positions: 

Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, educational, health, and wellness needs of you and your family.  Eligibility varies by position and employment class: 

• Comprehensive insurance plans including medical, dental, vision and prescription coverage.

• Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account.

• Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.

• Generous paid time off work options including vacation, sick leave and holidays.

• Tuition remission for employees and their eligible dependents.