Client Service Associate

Location: Hong Kong

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

Springboard your career with us if:

• You thrive in a fast-paced, results-oriented environment.
• You possess a client-first mindset.
• You excel under pressure and enjoy working to tight deadlines.
• You are gritty, resilient and ready to roll up your sleeves and make things happen.

A day in the life of an Associate

As an Associate in the Client Service team, you’ll be the link between our clients and the expert knowledge they seek. These connections could take the form of an hour-long phone call between the client and expert advisor, a survey, or a written research product. Throughout your workday, you will work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:

• Owning end-to-end client-expert communications, spending a significant part of your day on the phone screening and negotiating with relevant experts to position the best possible matches for your clients’ requests.
• Leveraging AI-powered sourcing tools to map complex industry value chains and identify and engage with relevant experts.
• Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.

Ensuring success for our Associates means: 

1. Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
2. Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
3. A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years. 
4. Successful completion of the Associate Program may qualify you for our MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.

Requirements

You’ll need to bring your A game to work, daily. We are looking for:

• Strong academic credentials (undergraduate degree of 2:1 or above).
• Noteworthy extracurricular achievement throughout school and university.
• Relevant internship experience.
• Fluent English is required; foreign language skills are desired.

Compensation and benefits

• Expect total first-year compensation ranging from HKD 436,500 (average performance) to HKD 550,600 (very strong performance) consisting of (i) annual base salary of 312,000 and (ii) uncapped variable compensation linked to individual performance.
• 15 days annual leave, 1 additional day per year of service up to 20 days, six months full maternity leave, and six weeks full paternity leave.
• Private medical & dental insurance, and annual health check-up.
• Tax-advantaged housing allowance up to 50% of monthly base salary.
• State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.  

AlphaSights is an equal-opportunity employer.