Position Overview

Supports daily SOC operations by monitoring CCTV, access control, alarm, and communication systems; receiving emergency and non-emergency calls; assessing incidents; and coordinating appropriate response actions. The role ensures timely escalation, accurate incident documentation, effective communication with field personnel and stakeholders, and compliance with established SOC procedures to support a safe and secure operating environment.

Key Responsibilities

·       Report directly to the SOC Security Specialist and perform assigned operational duties in accordance with established SOC procedures at AMP-2.

·       Monitor CCTV, access control, alarm systems, and other security platforms to maintain continuous situational awareness and escalate abnormal conditions promptly.

·       Receive, assess, document, and communicate emergency and non-emergency information in accordance with established escalation procedures.

·       Maintain accurate incident logs, activity records, emergency documentation, and operational reports.

·       Prepare incident reports, shift handover reports, and supporting documentation for management review.

·       Coordinate communications with field security personnel, internal departments, emergency responders, and external stakeholders during routine and emergency situations affecting AMP-2 operations.

·       Monitor the operational status of CCTV, access control, communication systems, radios, emergency backup equipment, and other security technologies at AMP-2, and report malfunctions immediately.

·       Maintain emergency contact lists, operational records, and emergency management documentation to support business continuity for AMP-2 operations.

·       Collect, verify, and relay operational information to support incident response and emergency coordination within AMP-2.

·       Support emergency response activities by maintaining effective communication and providing timely operational updates.

·       Respond to requests from field personnel and internal stakeholders in a professional and timely manner.

·       Follow established emergency response plans, crisis management procedures, and SOC Standard Operating Procedures applicable to AMP-2.

·       Identify, document, and report security incidents, operational issues, equipment failures, and security vulnerabilities in a timely manner.

·       Maintain the confidentiality of security information, investigations, and operational activities.

·       Demonstrate professionalism, teamwork, accountability, and effective communication while contributing to SOC operational objectives.

·       Perform other operational duties as assigned by the SOC Specialist or SOC Management.

Skills

·      Strong verbal and written communication skills, with the ability to present information clearly and professionally to different levels of personnel.

·      Reliable, punctual, and dependable in supporting shift-based SOC operations.

·      Knowledge of emergency communication technologies, CCTV monitoring, access control, alarm systems, and SOC best practices within a manufacturing environment.

·      Ability to remain calm, professional, and effective under pressure.

·      Ability to prepare accurate reports, incident logs, and operational documentation.

·      Ability to work collaboratively with security teams, internal departments, and external response agencies.

·      High level of integrity and confidentiality when handling sensitive security information and operational matters.

·      Ability to follow instructions, procedures, and escalation protocols accurately.

·      Proficient computer skills, including data entry, electronic reporting, and operation of SOC-related systems.

Minimum Qualifications

·      Associate degree with 6+ years of relevant experience.

·      2 years of experience in Emergency Services, Dispatch Operations, SOC operations, or a related field.

·      APCO certifications are preferred, including Public Safety Telecommunicator, Fire Service Communications, or Emergency Medical Dispatch.

·      Knowledge and experience in CCTV monitoring, preferably supported by relevant CCTV training or certification.

·      Familiarity with applicable rules, regulations, policies, procedures, and general manufacturing plant operations.

·      Fluency in Arabic and English is required.

·      Strong oral and written communication skills in both Arabic and English.

·      Experience in private security operations, SOC operations, emergency dispatch, or a related environment is preferred.