What you get to do:
This role will lead all aspects of daily operations within one or more of the following Entertainment Operations work groups (stage, performance operations, costume characters, audio, video, lighting, and stagehands). You will:

• Coach, mentor, direct, evaluate, and schedule staff
• Lead the interview and orientation process of new ambassadors
• Lead training and development of new and existing ambassadors
• Write evaluations and assist in the development of ambassadors
• Review the annual performance appraisal with ambassadors
• Work with show producer and performance operations to maintain show standards
• Maintain area labor and expense budgets
• Produce and maintain accurate documentation
• Maintain a safe work environment and safety requirements
• Maintain cleanliness of all assigned work areas
• Maintain, uphold and respect all ambassador confidentiality and leadership issues
• Ensure excellence in customer service by responding to customer requirements, expectations and needs.
• Maintain a positive and flexible attitude
• Model company trainings related to guest interactions and animal areas
• Occasionally may assist other locations and areas throughout the park as needed
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What it takes to succeed:

• At least 18 years of age
• High school diploma or equivalent, required
• At least one year of professional or college-level experience in one of the following areas: theme park, stage, or live audio, film production, etc., required
• At least six months previous experience in leadership related role, preferred
• One year of theme park related experience, preferred
• Possession of a valid state driver’s license and ability to obtain a company driver’s license
• Ability to meet company driving guidelines
• Proficient knowledge in one or more areas of theater craft (i.e., dance, performance arts/gymnastics and stage manager, etc.) and/or proficient knowledge in one or more areas of technical theater or live media productions (audio, video, lighting and stagehand)
• Strong presentation skills including the ability to speak clearly and comfortably in front of large groups and in different environments; including, but not limited to, training classes
• Able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• Proficient written and verbal communication skills
• Have working knowledge of computer-based resources such as Microsoft Office
• Working knowledge of park related programs. (i.e. Kronos, SAP, and Concur), preferred
• Able to complete assigned projects in a timely and professional manner
• Ability to handle multiple tasks and maintain a positive and flexible attitude in an ever-changing and fast-paced work environment
• Proficient organization and planning skills
• Be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
• Perform cleaning duties, including use of cleaning chemicals
• Work flexible schedules/hours based on business needs, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Be flexible in work locations as placement will depend on business needs and career development opportunities

Compensation:

• 20.00 USD Hourly

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.