Core Job Responsibilities:

• You will also set the stage for guest experience with your welcoming smile and service.

• Make daily floor plans per shift to ensure proper rotation and coverage of stations.

• Supervise floor service in dining room during hours of operation.

• Supervise cashiers to ensure correct policies and procedures for check handling and closing are maintained by service staff as well as manage activities; means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations.

• Review daily schedules and manage time off and vacation requests, coach and train on policies, procedures, and performance.

• Direct communication with guests for special requests and large party reservations.

• Perform employee evaluations and manage issues related to attendance records.

• Maintain communication with the Chef on all food service and menu issues.

• Communicate with management, chefs and culinary staff in order to fulfill and address issues or needs requested by guests and employees.

• Order supplies through the IP System and Purchasing; prepare purchase requisitions for any outlets from the warehouse or support departments.

• Keep inventory form and stocking area updated.

• Exercise cost controls for all aspects of restaurant operation.

• Inspect food coming from support departments to assure freshness and quality.

• Maintain direct communication with guests for special requests and large party reservations.

• Perform other job-related duties as requested.

Qualifications:

• High volume restaurant management or supervisory experience required.

• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.

• Effective listening abilities with strong judgment skills.

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

• High school diploma or equivalent.

• Two (2) years of related experience.

• Work varied shifts, to include nights, weekends and holidays.

• Must obtain and maintain an Alcohol Awareness/TAM Card.

• Must obtain and main a SNHD Health Card.

• Minimum age requirement is 21.

• Experience working in a similar resort setting preferred.

Physical Demands:

• Work is performed in a hotel/resort setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke.

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols.

• May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!