Position Responsibilities:

• Within established guidelines, relieves executive and/or officer of details and advanced administrative duties.
• Manages projects as assigned and ensures the accurate and timely completion of tasks.
• Communicates information to and from the executive/officer to and from a wide range of internal and external contacts.
• Delegates for staff implementation of commitments made by the executive and/or officer and updates the executive and/or officer on progress.
• Gathers, assembles and analyzes highly confidential and sensitive information and data from a wide variety of sources and prepares reports and memoranda.
• May prioritize telephone calls and meeting requests, personally responding whenever possible using judgment on potentially urgent matters.
• Prioritizes and summarizes contents of incoming materials, e.g. mail, reports, government notifications, articles, competitor packages requiring knowledge of operations, an understanding of pertinent individuals involved, protocols, actions required, timelines, signature authority required, compliance and regulatory mandates.
• Composes correspondence and documents of a highly confidential nature.
• Maintains file records for executive and/or officer.
• Regularly interacts with board and committee members, other internal and external executives to obtain and furnish information.
• Uses various applications to produce reports, spreadsheets, presentations and other documents.
• Generally, plans, organizes and schedules own work.
• Arranges and coordinates travel and meeting schedules, including travel agendas and meeting schedules. Handles details involving foreign travel including entry papers, currency, passports and visas.
• Completes expense reports and maintains detailed records of expenses.
• Performs other duties as assigned,
• Assignments involve work of a confidential or complex nature, necessitating exposure to sensitive information and contacts requiring considerable discretion, judgment, tact and diplomacy.

Required Qualifications:

• Bachelor’s Degree preferred,
• Has progressed to this level after 8 + years in a related secretarial or administrative assistant role
• Proficiency in all MS Office applications
• Comprehensive skill and knowledge of organization policies and practices.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].