Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Role overview:
The purpose of this role is to oversee and coordinate contract, facilities, and operational management activities to ensure the effective delivery of workplace services, compliance with contractual obligations, and the smooth operation of business facilities. The role is responsible for managing service provider performance, supporting operational functions, maintaining health, safety and environmental standards, monitoring costs and inventory, and providing high-quality customer service to stakeholders. The incumbent analyses operational data, prepares management reports, identifies opportunities for continuous improvement, and supports the development of team capability. Through effective planning, stakeholder engagement, and leadership, the role contributes to achieving business objectives while ensuring a safe, efficient, and well-maintained operational environment.

Key Result Areas:

Contract & Vendor Management

• Manage service provider performance, contract compliance, governance processes, and service delivery against agreed standards.

Facilities Management

• Oversee the effective operation, maintenance, safety, and functionality of facilities to support business requirements.

Operations Coordination

• Coordinate day-to-day operational activities, ensuring efficient service delivery and continuous business operations.

Stakeholder & Customer Management

• Build and maintain strong relationships with internal and external stakeholders while ensuring high levels of customer satisfaction.

Financial, Reporting & Performance Management

• Monitor operational expenditure, analyse performance data, and produce management reports to support informed decision-making.

Health, Safety, Compliance & Continuous Improvement

• Ensure compliance with health, safety, environmental, and regulatory requirements while driving operational improvements and best practices.

Requirements: Skills, Qualifications, Experience required: 

• Relevant tertiary qualifications in Facilities Management, Business Administration, or related field.

• Minimum 3-5 years’ experience General Facilities management (contract management, vendor management, or service delivery support).

• Proven track record in monitoring and managing SLAs, vendor performance, and service delivery in a facilities or operations context.

• Minimum 3 years’ strong stakeholder management experience and communication skills.

• Reporting & Compliance experience essential.

• Ability to work independently, with attention to detail and a solutions-focused mindset.

 Competencies:

• Contract & Service Management – Ability to operationalize contracts, monitor performance, and ensure SLA adherence.
• Stakeholder Engagement – Builds strong relationships with internal and external stakeholders to ensure effective service delivery.
• Analytical Thinking – Uses data and insights to track performance, identify gaps, and recommend corrective actions.
• Problem Solving – Proactively identifies service delivery issues and implements solutions.
• Continuous Improvement Orientation – Focuses on efficiency, effectiveness, and enhancing value in service contracts.
• Self-Management – Works with minimal supervision, managing own outputs and priorities effectively.

 

Skills

Agile Project Management, Executing Plans, Facility Maintenance Management, Management Reporting, Occupational Safety and Health, Oral Communications, Policies & Procedures, Property Operations, Report Review, Resource Scheduling, Servant Leadership, Storage Management, System Operations, Workflow Management

Competencies

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Demonstrates Self-Awareness

Directs Work

Drives Results

Ensures Accountability

Education

Matriculation Certificate (Matric)

Closing Date

08 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!