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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Assistant Facilities Manager will manage the day-to-day client activities for the assigned properties & facilities and be the on-site key point of contact for key stakeholders and/or client. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.  Also for the management of the team for the required deliverables as per the MSA.

Partnering with the Client/Stakeholder(s)

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• Key point of contact for Facilities within the client’s portfolio

People and Team Management

• Responsible to ensure required resources aligned with client on delivery of required services
• Responsible to collaborate with JLL HR on all related matters involved for the account team
• Responsible for the team’s performance goal setting/assessment as part of the JLL process

Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
• Collaborate with the account Sourcing Manager on Procurement governance and Vendor management

Overseeing Contracts

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of contracts are well-monitored and re-procurement is initiated when required
• Ensure contracts are continually assessed to deliver best value to the clientKeeping the numbers in check
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
• Ensure financial processes are followed at all times

Ensuring everyone stays safe

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Keeping an eye on the Site & Operations

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to
• reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required

Limiting Risk to JLL & the Client

• Ensure the JLL Operational Risk Management program is implemented and maintained.
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and maintained
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

Project Management & Organizational Skills

• Excellent planning & organizational skills to prioritize work and meet tight deadlines.
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively.

• Analytical, proven ability to solve problems using a quantitative approach.

• Proven ability to employ holistic approaches and looks at long term solutions.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.