[What the role is]

[What you will be working on]

This portfolio plays a key part in delivering Enterprise Singapore's financing programmes, ensuring that enterprises and Participating Financial Institutions (PFIs) are supported with accurate, timely, and well-administered financing operations.

PFI Reporting Management

• Verify the accuracy of monthly reports, loan data and premiums payable submitted by PFIs, ensuring figures are reconciled and discrepancies are promptly resolved.
• Proactively follow up with PFIs to ensure timely and accurate submissions, addressing outstanding items to maintain operational integrity.
• Address stakeholder enquiries relating to monthly reporting processes and guidelines, delivering clear and timely responses.

Claims Processing and Management

• Conduct thorough reviews of write-off claim submissions by PFIs, assess supporting documentation and claim conditions against guidelines, and ensure claim amounts are accurately reconciled and complete before processing.
• Oversee the validation of post-claim write-back recoveries submitted by PFIs, ensuring recoveries are correctly apportioned.
• Address stakeholder enquiries relating to claims processes and guidelines, delivering clear and timely responses to facilitate smooth claims operations.

Digital Transformation and Process Improvement

• Contribute actively to digitalisation projects aimed at improving operational efficiency and financing operations workflows.
• Perform User Acceptance Testing (UAT) for new systems, documenting findings and providing structured feedback to ensure systems meet operational requirements.

[What we are looking for]

What You'll Be Using and Applying

• Experience in financial operations, loans/claims processing, or a related field, applying established frameworks and guidelines to assess and process cases accurately.
• Ability to verify and reconcile financial data, identify discrepancies, and ensure the integrity of reports and claims submitted by external parties.
• Familiarity with process transformation or system implementation, including the ability to contribute meaningfully to UAT and operational workflow improvements.
• Proficiency in managing documentation and compliance requirements across multiple cases simultaneously, with strong attention to detail.

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.