Assistant/Deputy Manager-After Market Service

Location: Jamshedpur
Work Arrangement: Onsite

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do

• Technical Service: Independently handle erection, commissioning, troubleshooting, and maintenance of pumps, valves, screens, cyclones, iron ore washing plants, and related equipment to ensure optimal performance.
• Customer Support: Provide on-site training and technical assistance to customers, ensuring their satisfaction and fostering strong relationships.
• Operational Excellence: Prepare detailed service reports, communicate effectively with customers, and implement corrective actions to resolve issues promptly.
• Business Development: Generate aftermarket spares business and revenue through AMC or service contracts, contributing to business growth in the region.
• Safety Compliance: Work with strict adherence to safety protocols, including PPE usage, STAR POWRA, JSA, RA, and hazard identification to maintain a zero-harm environment.
• Travel: Travel approximately 65% to customer sites across Odisha and Jharkhand to provide timely service and support.
• Success Metrics: Achieve spares sales targets, ensure 100% availability of Weir equipment in the region, and enhance customer satisfaction through timely troubleshooting and service.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you’ll bring

Must-haves:

• BE Mechanical or Diploma in Mechanical Engineering (DME) with 6 to 10 years of experience in field service of pumps and rotating equipment.
• Hands-on experience in pump servicing, reading and interpreting drawings of mineral processing equipment.
• Knowledge of pump selection and performance curves, with experience managing slurry pumps, cyclones, slurry valves, vibrating screens, and mill lining.
• Proven ability in erection, commissioning, and site project activities including lifting and installation of equipment.

Nice-to-haves:

• Experience in generating aftermarket spares business and service contracts.
• Familiarity with competitor equipment and developing attack plans.
• Strong communication skills for customer training and relationship management.
• Ability to work independently and manage multiple customer sites effectively.

Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

• Benefits
• Competitive pay
• Career development and learning support
• Access to global inclusion networks
• Regional and team-specific benefits
• Sharebuilder scheme
• Wellness support for you and your family
• Collaboration with global teams
• Study support