Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary.  

Minimum Eligibility Requirements

• High School Diploma or GED 
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company 
• Excellent communication skills (verbal & written) 
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency 

Essential Functions

• Act and work in a manner that is consistent with company’s core values 
• Available to open and/or close the store in an effective manner 
• Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures 
• Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions. 
• Ensure store presentation standards are achieved and maintained.  
• Complete the opening safety walk and all lift equipment inspections prior to store opening. 
• Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager 
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management. 
• Demonstrate the ability to effectively report a Workers Compensation and General Liability claim. 
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures 
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service 
• Complete all product specialist certification courses 
• Demonstrate a thorough understanding of merchandise and installation 
• Ensure the overall merchandising, pricing and organization of the department 
• Communicate standard operating procedure direction and changes to all associates in a timely manner 
• Complete the Industrial Truck (forklift) proficiency testing and certification 
• Communicate inventory needs to management 
• Direct and assist the processing of merchandise to the showroom floor 
• Validate all product placement and pricing within the department 
• Greet every customer in a helpful and courteous manner 
• Assist customers with product questions and selections 
• Process customers at check-out using the point of sale (POS) system 
• Process customer refunds and exchanges according to established guidelines 
• Present ‘how-to’ classes to customers 
• Follow established cash, check and charge card acceptance procedures 
• Answer the telephone according to accepted guidelines 
• Stock and tag merchandise displays as required 
• Create price tags and merchandise signs 

Working Conditions (travel, hours, environment)

• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy. 

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

Note:  All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

• Paid vacation and sick time for eligible associates

• Paid holidays plus a personal holiday

• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.