Essential Functions 

• Manage day-to-day branch activities including operations, administration and providing directions to branch staff 

• Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and more 

• Observe and coach sales staff to improve quality and experience of customer interactions 

• Monitor results, develop and implement efforts to assure that expectations and goals are met 

• Meet sales goals and assigned business development responsibilities 

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs 

• Perform all necessary management functions, including hiring, evaluations,  annual increase allocations and disciplinary action as required

• Communicate decisions, priorities and relevant information to team members effectively 

• Support budget management, planning and expenditure 

• Perform other duties as assigned 

Knowledge Skills & Abilities Required 

• Strong knowledge of retail banking, including knowledge of best practices 

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems  

• Ability to drive results and balance management of organizational risk and meeting goals of the business  

• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals 

• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing 

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values 

• Intermediate level proficiency with Microsoft Word, Excel and Outlook 

Education & Experience 

• High School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required

• 3+ years leadership/supervisory experience required

• 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required