Description

Responsible for the overall effective management of delinquency levels for an assigned portfolio of accounts within the 30–89 day aging categories. This involves making outbound calls and sending letters to delinquent customers as necessary to collect past-due amounts, reconciling moderately complex payment and billing histories, and negotiating payment arrangements. Periodically pulls and analyzes credit information from various sources to recommend appropriate actions on problem accounts, up to and including repossession, modification where appropriate, and/or transfer of accounts to late-stage collections or the Financial Recovery group. This role may also involve direct contact with program/dealer partners and/or other servicing sources to assist with problem accounts and reconciliations. Determines the appropriate time to place customers in default status and follows the appropriate steps to do so.

Duties and Responsibilities

• Manage delinquency levels within the assigned portfolio through outbound calls, letters, and the use of third-party providers
• Assist customers with account reconciliations using payment and billing histories
• Access and analyze appropriate credit information, including consumer and commercial credit bureau reports, when appropriate
• Communicate effectively with customers and/or their representatives, as well as internal business partners, to resolve delinquency issues
• Recommend paths to resolution for customers and internal stakeholders, including negotiated payment arrangements and recommendations for modification, default, or repossession.

Basic Qualifications

• Bachelor’s degree
• 3+ years of collections experience, preferably commercial

Preferred Qualifications

• Strong written and verbal communication skills, with attention to detail
• Ability to multitask in a deadline-driven, fast-paced environment
• Analytical and problem-solving skills
• Ability to make sound, responsible decisions in a timely manner
• Strong PC skills, including Excel

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.