ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES 

• Ensures platform alignment with the business strategy

• Provides consultative technical leadership to the platform team

• Creates and maintains a detailed view of the existing architecture

• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions

• Resolves technical escalations, including responding to defects

• Participates in process workshops

• Assists in migrating configuration across instances

• Oversee the implementation and maintenance of platform integrations

• Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and  Certifications

• Bachelor's Degree in Computer Science or related

• ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))

• ITIL Foundations Certification preferred

Experience 

• Total 12+ yrs of experience and 8+ years relevant work experience

• Must have architectural experience with Service now 

• Must be willing to work in shifts

• Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.

• Experience with complex software solutions.

• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment

• Success driving complex issues through analysis and resolution 

• Industry domain expertise  

• Experience writing technical functional specifications required

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills

• Proven experience in configuration, customization, development, and administration on the ServiceNow platform

• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

• Proven experience in working within both waterfall and Agile/Scrum methodologies.

• Practical experience of setting up ServiceNow API’s and MID servers

• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases

• Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)

• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner

• Excellent conflict management and negotiation skills

• Ability to train and support others on functional area-related topics.

Preferred Skills

• Proven organizational skills

• High energy, ambitious self-starter with an aptitude for learning and customer focus

• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment

• Working knowledge of vendor management principles and procedures.