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Job Summary

Job Description

Key Accountabilities

Accountability: Servers and Platforms Support

• Provisioning servers: Installs, upgrades, configures and troubleshoots servers as required by dependent services.
• Schedules backups for all eligible systems, carries out and reviews the backups daily, maintains backup systems, ensuring integrity, compliance, and disaster recovery readiness.
• Performs routine maintenance of servers, workstations, and network devices to ensure system stability.
• Supports IT system audits, focusing on infrastructure, data storage, and cybersecurity risks.
• Monitors resource utilization and performance of above servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels.
• Contributes to implementing security measures, including access control and server configuration management.
• Regularly monitors incidents, trends, status and ensures speed of resolution of issues, and is pro-active in devising improvements and recommending changes to systems, products or services.
• Provides technical support for IT service management processes, ensuring optimal service delivery and performance.

• Ensures change management procedures are adhered to when installing or upgrading any systems.

• Supports IT tasks and projects, providing a high level of functional expertise including system migrations, upgrades or deployments.

• Ensures information security guidelines are implemented as prescribed by group information security.

• Supports business in converting their requirement to actual services.

• To supervise maintenance of End User hardware.

• Performs any other work-related tasks as may be allocated through the department leadership.

Accountability:  Test Management

• Responsibility is to ensure that proper testing occurs for all  servers and hosts, and related changes released into the production environments as assigned to you by Line Management

Key Activities

• • Work closely with Release Analysts
  • Review releases and assign appropriate release testing tasks
  • Compile and review the Testing Deliverables
  • Conduct installation procedure tests
  • Participate in functional, performance, and integration testing results
  • Coordinate user acceptance testing
  • Coordinate back out testing
  • Conduct supporting documentation review
  • Compile test results
  • Conduct release test review
  • Coordinate post release testing
  • Validate and communicate results of testing activities

Accountability: Risk Management

• • Build relationship with country IT Risk and Governance team and provide support wherever required.
  • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.

Accountability: People Management

• • Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
  • By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
  • Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Apprenticeship Requirements:

Degree Classification:

• First Class or Second-Class Upper 

O’Level Results:

•  Credit or higher in both Mathematics and English

A’Level Results:

•   At least two principal passes

Education